r/pakistan • u/BottleTrick2177 • 1h ago
Social Soulfeel Pakistan (@soulfeelpk) Paid Order Cancelled, No Product or Refund
I want to share my experience with Soulfeel Pakistan (@soulfeelpk) and warn others before they place an order.
I placed Order #926310 and paid Rs. 5,047 in full on 15 October 2026 through NayaPay. I have the payment receipt and transaction proof.
Despite this, the following happened:
15 October: Payment of Rs. 5,047 was made in full.
24 October: The courier rider arrived and asked me to pay again, even though I had already paid. I had to send the rider back.
26 October: The courier tracking showed that my parcel had been intercepted/cancelled.
Since then, I have repeatedly contacted Soulfeel through WhatsApp and Instagram. Their only response has been that they will check with the courier team. No proper update, delivery confirmation, or refund has been provided.
The brand was informed about the payment issue and I shared proof of payment. They acknowledged the issue and said they would ask the courier team to update the payment and reattempt delivery. However, the order was still cancelled, and I have been left chasing them for a resolution.
It has now been over 10 days since I paid for this order. I have received neither my products nor my money back.
This is extremely disappointing and unprofessional. I should not have to repeatedly contact a brand across multiple platforms to get an order I have already paid for.
I am attaching screenshots of the payment receipt, WhatsApp conversations, Instagram messages, and courier tracking for evidence.
genuinely appreciate advice on how to proceed.