r/CryptoHelp • • Nov 27 '25

NEW RULE This sub is for people who need help in crypto - Read our rules. Don't post products or services or advertise in r/cryptohelp.

9 Upvotes

Blatantly advertising crypto products or services in r/cryptohelp is banned now.

This is a new post that we need to make because, in more recent times, people have tried to post about new products or services that are not vetted, inspected, or have zero coverage or known PR presence. In other words, some people are posting about products or services that could be scams to newcomers in r/cryptohelp. As per the title of this post: This is r/cryptohelp. People come here for help figuring out any problems they have encountered while purchasing or investing in cryptocurrency and not buying new coins, buying new products, or subscribing to services.

However, context is important. We explain this below.

  1. If a redditor is looking for some crypto YouTubers that you recommend, you can mention names and that is just fine.
  2. Mentioning of trusted and established brands is just fine. Binance, Coinbase, Kraken, Kucoin, etc. in the case of exchanges is ok, and mentioning hardware wallets like ledger, trezor, coldcard, blockstream, etc. is just fine too. However, referral codes are always against the rules. Do not share these in PMs or in comments.
  3. If your post history makes you look like, walk like, and talk like someone that is trying to spam their youtube channel or product or service, you are likely to receive a ban.

Closing words: We are trying to keep everyone safe with our rules. Remember that almost anyone sending you private messages is guaranteed to be a scammer and do not forget to read our expanded rules here which are not just limited to r/cryptocurrency, but also apply here: https://old.reddit.com/r/CryptoCurrency/wiki/expanded_rules


r/CryptoHelp • • Nov 14 '24

MOD POST This sub is not for investment advice

8 Upvotes

If you want advice about what to buy or if a specific token or coin is good, go to r/cryptocurrency’s or r/cryptomarkets’ daily discussions. If you don’t have enough karma to participate there you can earn it easily all over Reddit, or on r/cryptocurrency you can buy a special membership to circumvent it.

Thank you for your understanding


r/CryptoHelp • • 2h ago

❓Question How much crypto is actually safe to leave on an exchange?

3 Upvotes

The CoinDCX hack recently and it got me thinking about how safe it really is to keep crypto on centralized exchanges.

I know most exchanges talk about cold storage and proof of reserves, but how much protection does that actually give users if something goes wrong?

Self-custody seems like the safer option, but honestly, managing private keys comes with its own risks too. do you keep most of your crypto in your own wallet and only leave trading funds on exchanges? What do you usually look for when deciding whether an exchange is trustworthy?


r/CryptoHelp • • 6h ago

❓Need Advice 🙏 Need Help To Withdraw GRAM from Trust Wallet

2 Upvotes

I currently have 42 GRAM that I earned on Telegram through my channel and transferred to my Trust Wallet. However, I am unable to withdraw them; every transfer I initiate has been stuck in a "pending" state since yesterday, and an "Uninit" badge appears.


r/CryptoHelp • • 13h ago

❓Need Advice 🙏 Need help in withdrawing funds

4 Upvotes

Hi is abra support still alive? I need help with funds withdrawal since I chose not to proceed with the new abra. I chose to transfer to another crypto wallet. It says successful on my end and there is an abra confirmation # but no TXIN. I email them and filled out a request for help but its more than 24hrs and I got no response nor my funds on my other wallet

International Abra Client here.
Please help. Let me know what to do. 🥹🥹🥹🥹


r/CryptoHelp • • 12h ago

❓Question Is this the right link for a Yubikey?

2 Upvotes

r/CryptoHelp • • 1d ago

Other Can you spend USDT directly from a self-custody wallet?

46 Upvotes

I've been looking into ways to use USDT for everyday purchases without having to transfer funds to an exchange or cash out to a bank first. Are there any apps that let you pay directly from your own wallet at regular stores?

Any recommendations from people who've tried it?


r/CryptoHelp • • 1d ago

❓Need Advice 🙏 Kraken is literally DOUBLE-DIPPING my account for $19k over a Plaid "Ghost" glitch. Locked down out of nowhere. Need advice

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1 Upvotes

Hey everyone, writing this out because I am completely hitting a brick wall with automated support channels and the compliance desk is just sending me boilerplate FAQ links while threatening to liquidate my balance. Here is the absolute mess of a timeline. Tell me if anyone else has dealt with this specific database/ledger sync error: • Late September: I initiated separate deposits of $10,000 and $9,000 from my checking account. • The Glitch: For some reason, the financial data network bundled these two distinct deposits into a single, duplicate $19,000 placeholder entry on the exchange ledger. • Early October: The exchange backend flagged this placeholder as an unpaid deficit. To clear it, they executed an internal recovery seizure and pulled $19,000.00 directly out of my crypto trading balance. This zeroed out the flag, and my account was unlocked. I figured we were square. • Mid-October: My bank finalized its actual fraud/dispute audit on those original late September charges. They verified the claims and officially reversed the physical $10k and $9k debits, crediting the $19k back to my checking account. • The Nightmare Now: The second those physical bank reversals hit, the exchange’s automated system panicked, locked my account again, and is treating the bank reversals as a brand-new, secondary unpaid debt. They are completely ignoring the fact that their internal crypto seizure already covered this exact dollar window. They are literally double-dipping, trying to penalize a single $19,000 transaction window as a $38,000 total deficit. I’ve already emailed my certified bank verification letters directly to the open support threads, but I just get automated junk back. I’ve escalated to federal regulators (CFPB) and I'm calling their hotline first thing in the morning to get a human agent to force a manual ledger override. Has anyone successfully forced an exchange to stop automated liquidation protocols when their backend ledger gets out of sync like this? How do you get past the bots to an actual human compliance auditor?


r/CryptoHelp • • 1d ago

❓Need Advice 🙏 Kraken support renamed my account and my EUR deposit method broke - €600 SEPA transfer completed but uncredited for a week. Has anyone seen this?

3 Upvotes

Hi - I have a EUR SEPA deposit on Kraken that has been stuck for about a week, and I've run out of working channels to get it resolved. Full details below; hoping someone here has seen this pattern or knows how to escalate it.

The sequence

  1. My Kraken account was registered under my name written in Chinese characters. When I enabled EUR deposit, Kraken issued a EUR IBAN in the Latin/English spelling of my name. That mismatch mattered: a SEPA transfer from a bank account held in the English spelling would have been returned to my bank automatically, because the transfer name would not have lined up with my Kraken account name.
  2. So before sending any money, I asked support to update my account name to the English version so it would match the IBAN. Support did it. On my ticket, an agent confirmed the account name had been updated to the English version, confirmed the bank account name on the EUR deposit matched the updated name, and told me to continue with the transfer as instructed on the deposit page, adding that the deposit should be credited normally.
  3. I sent the SEPA transfer (€600) to that IBAN, exactly as instructed. My bank shows it as completed.

What broke immediately after

  • App: tapping EUR deposit now returns "you can't use this deposit method".
  • App, then Limits: it asks for proof of address, but the submit button is completely unresponsive - it never navigates. Same on Android and iOS.
  • Web: the proof-of-address step says I'm already verified and needs no documents, but tapping EUR deposit gives a white screen that loads forever. The app's EUR deposit page now white screens too, instead of showing the earlier message.
  • Net effect: my exchange account no longer links to the EUR IBAN that support told me to send the money to.

Where it stands

Because the account name now matches the IBAN, SEPA won't automatically return the transfer to my bank - the only route back to me is Kraken crediting it. For about a week the €600 has been neither credited to my Kraken balance nor returned to my bank.

Support has been contradictory rather than helpful. Live chat says there is already an open ticket, that the case sits with the email team, that they will get back to me "as soon as possible" - and then closes the chat. The agent on the ticket asked me to confirm whether the failure is in the app or on the web and to send the exact error text or a screenshot. I sent both, and that thread has not produced a resolution.

What I'd like to know

  • Why would changing an account name remove an already-working EUR deposit method, and how is a customer supposed to satisfy a proof-of-address step whose submit button does nothing?
  • Is there a known issue with EUR deposits after a support-side account name update, and is there an escalation path beyond the email team?
  • Has anyone here had a completed SEPA transfer sit uncredited for a week, and what did they actually do to get it released?

I'm deliberately not posting any account identifiers, balances, IBAN or bank details here. I can provide my ticket number to the moderators via modmail if that would help anyone look into it.


r/CryptoHelp • • 1d ago

❓Need Advice 🙏 need info

6 Upvotes

I got a message saying 'Dear Customer, hold for INR 30,020.00 created in deposit Ac XXXXXXXXX on
24/10/26. If not consented, pl contact branch." and my account got freeze.

What does it mean? Most of my USDT are from Stake bonuses that I transfer to Metamask and send it to Binance tor p2p then to my bank account.
Whats the solution for this & how to avoid this?


r/CryptoHelp • • 1d ago

❓Need Advice 🙏 Kraken Double dipping on a ghosted charge back.

2 Upvotes

September 28: I deposited $10,000 (FTXMlIJ…) and $9,000 (FTYPoFX…) from my Truist bank account. Your backend gateway (Plaid) bundled these into a single consolidated $19,000 placeholder code (FTZOEpV…).

October 5 (First Recovery): Kraken's automated system successfully seized $19,000 directly from my active trading balance to satisfy that aggregate flag. The debt was fully paid, my profile hit a $0 deficit, and your system unlocked my account and permitted me to trade.

October 20 (The Double-Dip): Your system suddenly placed a brand-new restriction on my profile, demanding another $19,000 to cover the individual $10k and $9k lines from that exact same window!

$10,000 + $9,000 equals exactly $19,000. You have already recovered this cash internally from my portfolio balance on October 5th. You cannot charge me twice for the same funding event. My Truist Fraud Supervisor has audited my statements and confirmed zero bank reversals exist.

My file is officially registered under CFPB Complaint ID:. I demand a human supervisor look at PublicDouble-Recovery Glitch Holding $38k Hostage /


r/CryptoHelp • • 2d ago

❓Question Solona silv token ? Is there a way to get my money back from the exploit?

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4 Upvotes

r/CryptoHelp • • 2d ago

Support Crypto.com Wallet

3 Upvotes

I mistakenly sent money back your wallet address from my external wallet address linked to my crypto.com wallet , I need a refund


r/CryptoHelp • • 2d ago

❓Question stuck on transition page change hero

5 Upvotes

so i have put in all my details to buy crypto and it has taken the money from my account and now it says "Transaction in progress

If the payment page didn’t open automatically, click "Open payment window". and there is no button for new payment window and my money is just gone if i dont find a sollution! PLEASE HELP


r/CryptoHelp • • 2d ago

❓Question question

5 Upvotes

So on my coin base i have ab $19 ish in my "cash" but it wont let me use it for anything and i was charged for it. i am not sure why its doing it


r/CryptoHelp • • 2d ago

❓Howto ways to buy crypto in europe?

6 Upvotes

hi all, i just need couple of hundreds of usdt but it seems i can't buy them, by bank started rejecting sepa instant transfers i used to buy at p2p on binance, i've just opened revolut account and saw that it was gone from binance... any other ways please?


r/CryptoHelp • • 2d ago

Support HTX (Huobi) refuses Offboarding / Final Withdrawal for UID 439663606 holding $395 USDT over a 3-year-old deposit

2 Upvotes

Hello HTX Support and Community,

​I am writing this post due to an endless automated response loop with HTX Customer Service regarding my account UID: 439663606.

​Case Summary:

​My account contains 395.2102 USDT.

​I am fully KYC-verified and completed the mandatory dataAuth link as requested by support.

​There are NO law enforcement freeze orders, court orders, or police reports associated with my account.

​HTX Support is demanding Source of Funds (SoF) documentation for a deposit that occurred over 3 years ago.

​It is technically impossible to retrieve counterparty trading records or platform screenshots from 3+ years ago.

​My Request:

I am NOT asking to restore trading capabilities. I am requesting a standard ACCOUNT OFFBOARDING / EXIT WINDOW to withdraw my remaining 395.2102 USDT to my external wallet (TADzUEHLAkKyYSvRX4rGsRN5y8yubhHV7c) and permanently close my account.

​Holding a fully verified user's funds indefinitely based on an unverified 3-year-old flag—without any court order—is an improper retention of user assets.

​I ask the Senior Compliance / Risk Management team at HTX to intervene and authorize a one-time final withdrawal for UID 439663606.


r/CryptoHelp • • 3d ago

❓Need Advice 🙏 What platform do you use for P2P crypto trades?

3 Upvotes

I’m researching P2P platforms for selling crypto in the future and want to understand my options before I need them.

For those who do P2P regularly:

  • Which platform do you trust most, and why?
  • How have escrow and disputes worked out when something went wrong?
  • Any red flags or scams I should watch for?

r/CryptoHelp • • 3d ago

❓Need Advice 🙏 Suggestions for MoonPay alternatives?

4 Upvotes

It’s great just looking for backup plans.

So far I’m looking at Paybis. Anybody have experience with them or any others they can recommend?


r/CryptoHelp • • 3d ago

❓Need Advice 🙏 How do i make a truly anonymous BTC wallet?

3 Upvotes

I heard that its basically impossible nowadays to make a bitcoin wallet truly anonymous,
BUT i dont intend on getting the bitcoin onto my bank account or cash them out,

i just want to be able to:

Get bitcoin from other wallets, transfer them to other wallets, and be able to hold them without them being traced to an adress, IP Adress, or name,

So basically a wallet intended for anonymous bitcoin trading without banking or cash involved


r/CryptoHelp • • 3d ago

❓Question Best personal EUR bank account for frequent incoming and outgoing Binance P2P transfers?

3 Upvotes

I’m looking for a personal EUR bank account for regular SEPA transfers, ideally with very low or zero transfer fees.

Initially, I’d expect around 4–5 incoming and 4–5 outgoing transfers per day, starting at €300 per transfer.

The amounts would gradually increase, potentially reaching €2,000 outgoing and €2,000 incoming per cycle. At 3–4 cycles daily, that would mean:

  • €6,000–€8,000 outgoing per day
  • €6,000–€8,000 incoming per day
  • €12,000–€16,000 combined daily volume

I was thinking using more than a bank account, but in this case which ones do you guys recommend? Especially with that volume of transactions.

Has anyone used an account for similar activity? Which banks would you recommend that would allow this on a personal account?


r/CryptoHelp • • 3d ago

❓Need Advice 🙏 Help: Bitcoin held in korea

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0 Upvotes

r/CryptoHelp • • 4d ago

❓Wallet Stop using trust wallet immediately

8 Upvotes

Last week I had all my btc drained from my wallet (just under .38) I had every security feature enabled Face ID/pin requirements. My seed phrase is kept on paper in a fire proof safe and it has seen the light of day once which was about a year and a half ago on a brand new iPhone when I put trust wallet on it. Its not even possible for me to leak my seed phrase that piece of paper is the only thing in the world that has it, there’s no picture no notes app there is absolutely nothing(which is why I purchased a fire proof safe in the first place) I haven’t downloaded any unknown apps, no one has attempted to airdrop anything to me, no suspicious links in any emails, and I was not connected to dApp or anything like that. It’s not like I’m a day trader I only had maybe a handful of transactions with it per year, I actually didn’t realize it was drained till days after because I barely use it. I work for a tech company and undergo regular cyber security training I know all of the scams.

I have opened a case with my local police(and IC3) and am “working” with trust wallet support team but they don’t seem very interested in getting to the bottom of this, it takes them about 24 hours between replies. Hopefully this will help 1 person so it will be worth it please don’t let this happen to you get all your crypto off trust wallet as fast as you can.

The way I see it there are 2 scenarios:

Best case scenario it’s possible to hack into trust wallet.

Worst case scenario trust wallet is working with people to get into your wallet


r/CryptoHelp • • 4d ago

❓Need Advice 🙏 Trust Wallet charged an Energy Rental fee for a failed 1,000 USDT swap

9 Upvotes

I transferred 2,000 USDT to my Trust Wallet and attempted to swap exactly 1,000 USDT to BTC. I did not use “Max.”

Trust Wallet charged approximately 3.39 USDT for Energy Rental and then displayed an “insufficient funds” error, even though more than 2,000 USDT remained available.

During that failed attempt, no 1,000 USDT transaction was created and no BTC was received. The failed attempt does not appear anywhere in the app. A separate second attempt later succeeded after another Energy Rental charge.

Support is asking for a screenshot from “Swap History,” but I cannot find such a section in the Android app, and the failed attempt was never recorded.

Has anyone experienced this? Why is Energy Rental charged before the app confirms that the swap can proceed, and can the fee for the failed attempt be refunded?


r/CryptoHelp • • 4d ago

❓Wallet Just found my lost seed phrase! Now I'm trying to remember what wallet app I used...

11 Upvotes

In 2022 I set up a wallet that then gave me a 10 word seed phrase (although two of the "words" have two words). I'm trying to remember what app I used. I can't find it in my play store history. I thought it was Exodus, but my phrase isn't being accepted. Same with Binance. Is there another wallet that I may have used at that time that has a 10 word seed phrase?