So my 2020 Royal Enfield Himalayan 411 started shutting off when I turned the handlebar. Called RSA and it took it to Bolt Motorcycles LLP, Hitec City in Hyderabad, which was the nearest. I said ok thinking an authorised service centre would diagnose and fix it properly.
Oh boy, was I optimistic.
The saga:
๐น Chapter 1: The Wiring Harness Mystery
Initially, the issue apparently pointed towards the main wiring harness. After keeping my bike there for days, I was eventually told that the actual culprit was the lockset. So, apparently, the wiring harness was innocent all along. So i was charged 10k and they changed the whole bike wiring for no reason ๐ญ
๐น Chapter 2: The Spare Part That Travelled Across Generations
The lockset needed replacement, and it took ANOTHER TWO WEEKS for the part to arrive. At this point, I'm convinced the part was being personally escorted to Hyderabad on a bullock cart. Even German cars ordering parts from abroad seem to have a faster logistics network.
๐น Chapter 3: The Incomplete DLC
They replaced the ignition-side lockset but couldn't replace the fuel tank cap because both come as a set.
Their proposed solution? "Sir, we'll get it fixed from outside."
BRO. ๐ญ I came to an authorised service centre. If I wanted to coordinate repairs with random outside shops, I could have skipped the authorised service experience entirely.
After 24 DAYS, I finally told them to just give me my bike back.
๐น Chapter 4: The Technician's Legendary 10-Minute Callback
The technician handling my case deserves a special mention.
I'd follow up almost every day. The response? "Sir, I'll check and tell you in 10 minutes."
And then... nothing.
No callback. No update. No information. Just me staring at my phone like a person waiting for exam results.
At this point, those 10 minutes are in a different timezone
๐น The Final Boss: Customer Feedback
After this entire circus, they asked me to send them the link to their feedback form.
THE AUDACITY. ๐๐
TLDR:
I understand that diagnosing intermittent electrical faults can be difficult. I don't expect every problem to be fixed instantly. But 24 days, changing diagnoses, a two-week wait for a part, an incomplete job, and practically nonexistent communication? That's just unacceptable customer service.
If you're a Himalayan owner in Hyderabad, please do your research before handing over your bike here. I wouldn't want anyone else spending 24 days playing customer-service follow-up manager while their bike enjoys an extended vacation in the workshop.