I wanted to share our experience with our Certified Pre-Owned Subaru Ascent and see if anyone else has been through something similar.
When we purchased the Ascent, we were pretty excited about it. We wanted a reliable, comfortable SUV with plenty of room for the family. Subaru seemed like a solid choice, and buying Certified Pre-Owned gave us some extra peace of mind knowing we had the warranty behind it.
Unfortunately, things went downhill pretty quickly.
The First Engine Replacement
Within the first few weeks of ownership, we started having some pretty serious engine problems. The vehicle was running rough, developed engine knocking, and eventually needed major repairs.
What started as a trip to the dealership turned into extensive engine work, including:
- Engine short-block replacement
- Camshaft and cam-carrier repairs
- Cam sprocket replacements
- Cylinder-head work
- Valve adjustments
- Oil-control valve replacement
- Additional internal engine repairs
The vehicle spent more than three months at the dealership during this first major repair.
Obviously, that was frustrating, especially since we'd barely had a chance to enjoy it. But I figured things happen. At least everything was being covered under warranty.
Once we got it back, I was hoping we could finally put the whole experience behind us.
Unfortunately, that wasn't the end of it.
The Hesitation and Power Loss Started
After getting the vehicle back, we began experiencing some strange drivability issues.
During acceleration, particularly around 2,000–3,000 RPM, the vehicle would hesitate, surge, and sometimes feel like it couldn't decide what gear it wanted to be in.
It almost felt like the engine and transmission weren't communicating properly.
Sometimes you'd press the accelerator, and instead of smoothly accelerating, the vehicle would hesitate before finally responding.
Back to the dealership we went.
Over multiple visits, they performed several repairs and diagnostic procedures, including:
- Intake valve carbon cleaning
- PCV valve replacement
- Transmission control module software updates
- Additional engine and transmission diagnostics
- Multiple test drives and data-logging sessions
Unfortunately, none of this permanently resolved the issue.
Then Came the Second Engine Replacement
Eventually, the vehicle went back to the dealership for another extended stay while they worked with Subaru's technical support to determine what was causing the ongoing issues.
This time, the repair process involved:
- Replacement of all four VVT oil-control solenoids
- Electronic throttle-body replacement
- Engine compression testing
- Cylinder leak-down testing
- Fuel-system and exhaust-related diagnostics
- Extensive data collection and communication with Subaru's technical team
- A SECOND ENGINE SHORT-BLOCK REPLACEMENT
Yes, you read that correctly.
Two engine short-block replacements on the same vehicle during our relatively short ownership.
This second major repair resulted in another lengthy stay at the dealership.
And Here's the Part That Really Gets Me
After the second engine replacement and all the additional repairs, we finally got the vehicle back.
I was genuinely hopeful that this would be the end of everything.
We picked it up, started driving, and almost immediately realized something wasn't right.
The exact same hesitation and surging were still there.
After two engine short-block replacements, countless hours of diagnostics, and months at the dealership, the problem was still present on the very first drive.
We immediately turned around and returned it to the dealership.
And as of right now, the vehicle is STILL at the dealership.
Now we're being told that Subaru wants to investigate further, potentially involving another extensive engine teardown.
Over Seven Months Without Our Vehicle
This is probably the part that bothers me the most.
When I started adding up the time from the different service visits, I realized just how much of our ownership experience we've lost.
Our Ascent has been tied up in dealership repairs for over SEVEN MONTHS, and the clock is still running.
That's over seven months of making payments on a vehicle we haven't been able to use.
Over seven months of waiting on repairs, trying to figure out transportation, and hoping the next phone call will finally bring some good news.
And despite all that time, we're still dealing with the exact same problem.
I understand that complicated mechanical issues can take time to diagnose. But after two major engine repairs and multiple unsuccessful attempts to fix the issue, it's getting harder to understand how continuing down the same path is the best solution.
I Do Want to Give the Dealership Credit
One thing I want to make very clear is that our dealership's service department has been fantastic throughout this entire experience.
They've communicated with us, kept us informed, and continued putting in the effort to figure out what's wrong.
I genuinely appreciate the service advisers and technicians who have worked on this vehicle.
I don't believe the lack of a resolution is because they aren't trying.
From what I understand, Subaru of America is heavily involved in directing the diagnostic and repair process, and the dealership is limited in what it can do without the manufacturer's authorization.
That's where most of my frustration comes from.
The Buyback Conversation
There have also been discussions about potentially buying the vehicle back.
However, the approach being discussed sounds more like a traditional trade-in rather than a manufacturer-assisted buyback.
And that's something I'm really struggling with.
I feel like I did everything right as a customer. I bought a Certified Pre-Owned vehicle, and I even purchased Subaru's Gold extended warranty. Yet I still feel like I'm the one being asked to suffer the consequences of a vehicle that has spent more than seven months in the shop.
I've made it clear that I don't want to keep this vehicle, but I am willing to purchase a new Subaru. The frustrating part is that Subaru of America doesn't seem willing to discuss a resolution that would make me whole unless and until the current vehicle is repaired.
We didn't buy this vehicle expecting to replace it shortly afterward.
We bought it because we wanted a dependable family SUV that we could keep for years.
Instead, we've spent more than seven months dealing with major mechanical failures, driving other vehicles, and wondering when ours will actually be fixed.
I understand that vehicles can have problems. I'm also thankful that the warranty has covered the major repairs.
But warranty coverage doesn't make up for months without your vehicle or the frustration of repeatedly dealing with the same unresolved issue.
And I don't think it's unreasonable to question why we should have to take a financial hit on a vehicle that's had this kind of repair history.
Where I'm at Now
At this point, I'm honestly not sure I'd trust the vehicle even if they told me it was finally repaired.
Would you feel comfortable loading your family into an SUV for a long road trip after two major engine replacements and repeated unsuccessful repair attempts?
That's probably my biggest concern.
I actually really like the Ascent when it's working properly. It's comfortable, practical, and has everything we wanted in a family vehicle.
I just wish we could actually enjoy owning it.
I also feel like we're being treated as though this vehicle is a science experiment while Subaru tries to figure out what is wrong. I understand that difficult problems can require extensive testing, but no one can tell us how much longer this process might take or how many more major repairs will be attempted.
A Few Questions for Everyone:
Has anyone experienced similar hesitation or surging issues with their Subaru Ascent, especially around 2,000–3,000 RPM?
Has anyone had multiple engine short-block replacements on the same Subaru?
Has anyone successfully worked with Subaru of America on a manufacturer-assisted buyback?
Would you continue allowing major repairs, or would you be pushing for a different resolution?
Do you think expecting something better than a normal trade-in is unreasonable in this situation?
I'm not looking to bash Subaru or the dealership. I'm genuinely trying to figure out what a fair resolution looks like.
I understand that sometimes vehicles have problems that are difficult to diagnose. But after two engine replacements, multiple additional repairs, and over seven months without the vehicle, I feel like we've been more than patient.
At what point does Subaru of America acknowledge that the current approach simply isn't working?
I'd really appreciate hearing from anyone who's experienced something similar, especially Subaru technicians or owners who've worked through a buyback situation.
TL;DR: Bought a Certified Pre-Owned Subaru Ascent expecting a dependable family SUV. It's undergone two engine short-block replacements, extensive internal engine repairs, VVT solenoid replacements, throttle-body replacement, transmission software updates, and numerous manufacturer-assisted diagnostic sessions. It's been tied up in repairs for over seven months and counting. The same hesitation and surging were present immediately after the second engine repair, so we returned it right away. It's still at the dealership. The service team has been fantastic, but we're struggling to get a permanent resolution from Subaru of America. I feel like I did everything right as a customer, yet I'm still the one bearing the burden while Subaru continues trying to diagnose the vehicle. Looking for advice on what to do next.