I own Subaru Outback 2018 with Gold Plus warranty extension 100kmiles / 10 years /0 deductible.
I bring that to dealership because of some strange noise. It was 99k miles on odometer.
Dealership after diagnostics told me that the issue is with "STARTUP NOISE IS DUE TO LACK OF OIL PRESSURE TO CAM GEARS
AND CHAIN TENSIONERS, GOES AWAY AFTER OIL PRESSURE BUILDS
UP, NORMAL. DURING IDLE OR WHEN DRIVING CAN HEAR SLIGHT TICK
FROM VALVE TRAIN. REC VALVE ADJUSTMENT ON BOTH HEADS'
I raised this to headquarters. Answer - please bring car to different dealership. I'm in rural area, and drip to another one will be at least 2 hours.
After I picked up the car, I got different interesting email from Subaru:
"Please understand that at this stage as the vehicle has no active warranties or coverages, you'll be responsible for any repair costs, including the diagnostic fee. The diagnostic fee is a fee charged by the retailer to inspect your vehicle. Subaru is unable to waive this fee. I know this might be disappointing to hear. Our retailer partners would be happy to review and see exactly why you are having the issue you are and recommend the proper repair. "
They admit in writing that Valve, that according to the book https://www.subaru.com/content/dam/subaru/downloads/pdf/brochures/added-security/Subaru_Added_Security.pdf should be covered, it did not cover and the issue is not a dealership, but the inability to support claim under the active warranty and they dropped it without cause.
Subaru rep refused to escalate, move to different rep, or do something else at all.
Dealership points to Subaru.
Any ideas?