Hello guys, I’ve been in automotive in one form or another since 2012. Most recently I was working at a Honda dealership on the east coast of the USA. I had been working on a small promotion within that dealership that never went through after upper management changed. A few months ago I finally became a certified parts counter person and when my plaque finally came in the best I got was “ here this came in for you”. I knew that it was definitely time to leave this dealership, I looked around at all the other local car dealerships and none of the parts departments were hiring. So I looked around elsewhere and I’m now doing parts in the world of construction equipment. So far I’ve been there two days and it’s a lot more chill, I honestly can’t wait for it to get a bit hectic to see what that’s like. Any one else made an industry switch and still do parts?

Hey everyone,

I’m looking for a website similar to PartSouq where I can enter my vehicle’s VIN and have it pull up the correct parts catalog, including exploded diagrams for different sections of the vehicle engine, transmission, suspension, body parts.

It looks like PartSouq has removed the Ford search option even on Ford’s website, I’m finding it difficult to locate the parts diagrams needed to identify the exact part I’m looking for.

IN has been down all day and have been told to plan for it to be down tomorrow. We’ve been instructed to email excel spreadsheet orders to a parts analyst.

Anyone know what’s going on?

EDIT: An assumption I have made based on doing some google-fu: A couple articles lead me to believe they are either a victim of an AI hack or shut down their servers to create patches to protect from an AI hack.

On Tekion is there a way to unreceive parts that have been received on a PO ?

I’m new in the parts room still, it’s my first year. But I’ve learned a ton about CDK and it seems to be a very powerful tool. Apparently it can even be used in conjunction with our Ford ECAT. Our CDK rep who comes to our dealership doesn’t even know how to change any of this. You guys have any ideas on what you would do in a situation like this?

We waste so much time because we have to use the mouse for everything, no copy and paste functions work so everything needs to be typed out longhand. Our ECAT is apparently supposed to be able to take a shopping list for a specific vin and once your parts are selected, ECAT is supposed to be able to send it to CDK with one click. That’s worlds faster than typing in EVERYTHING.

The fact it’s in a Ziploc sandwich bag with a “Made in USA” sticker makes it so much funnier to me

I’ve been invited for a Parts Advisor interview at a luxury dealership. They really emphasized customer service skills and the ability to learn, and that they welcome anybody with no automotive experience. I have a lot of transferable skills in terms of organization, learning different computer systems, working frontline positions. I also stated that I enjoy learning new things on my cover letter, which I honestly do. I also got referred, so perhaps that helped me get the interview.

I’m preparing for the interview and was wondering if anybody had any advice? I‘ve always wanted to get into the automotive industry, so I’m hoping it goes well.

I think someone has been having fun with our bar code scanner. No idea how long this has been up for.

We have CDK Service at one store and Wiadvisors at another. Does anyone record lost sales from declined ASRs and if so how are you doing that. I’m able to pull declined services but have to click into each RO making it extremely time-consuming to run through them all. Curious if anyone else logs them with a little more efficiency?

Just recently switched dealer groups. I come from CDK, my new employer runs on tekion. Just trying to do some RO clean up over the weekend.

Is it factual that in the parts roll, if an advisor adds a job rec line, they have to be the ones that add the parts? I spent an hour on tekions help desk to be told that i will need permissions adjusted to be able to create job rec’s.

Like…a whomever smelt it dealt it type of situation?

If this is factual, is there a work around or work flow outside of this?

I got this from a wholesaler. I just want to confirm with someone who bought this from authorized dealer.

The local dealer in my area does not have this in stock so I can't compare the weight.

Thanks to anyone who can confirm.

The official GM website says it's 0.71lb.

Been using SAP for last 7 years and before that Kerridge(Keyloop)

Now moved to Pinnacle(Pinewood), Early days but I much prefer the previous systems as it seems so long winded on things.

Thoughts on what in house system you find best?

It’s so bizarre. It happens at least once a week, a woman will call needing parts for her husbands vehicle (almost always a truck) and she has to ask him details when he presumably is in the same room, since I can also hear him.

All I can picture every time this happens, is the wife sitting at the table on the phone with the husband standing over them, hands in pockets, slouching slightly as the wife has to ask him questions that I ask her.

Sometimes the man sounds angry in the background and I almost feel like I should say something.

Wondering if anyone has seen this before. We're changing the tail lights on an old truck and two new Sylvania 3157's immediately started smoking internally when powered up. The bulbs still work but what the hell? They look like Christmas lights now. Old burnt out one on right.

How does your dealership handle special tool storage? Ours are "all" kept within the parts department unfortunately, hopefully to be changed in the future.

But with GM's move to Snap-On, and the change in tool number prefixes yet again we will need to undergo a large scale reorganization. It has basically continuously been put off and shoved to the back burner every time I bring it up because no one wants to have to do it. Currently everything was organized by category first (J, EN, EL, etc.) then by tool number. But now we are pretty much full with no where to go with GM- tools. It's my belief that we need to rearrange and just go by tool number only for efficiency and ease of locating.

Previous management had gone through the whole storage once before about 10 years ago, utilizing some fold up carboard "bins" for labeling and separating things. This worked for a while until you started receiving tools that need to go in the bin that is already packed and labeled to the max.

However, the space we have is in the mezzanine where it is cramped dark and dusty, pretty much the stain in our otherwise very clean department.

Curious how others who are involved in the storage of special tools are set up. What do you have for shelving, bins, and what not? Pictures if you are able would be awesome to get the idea juices flowing. I'd love to get a plan together and pitch it to management before we let to go too long without a solution.

Pictures for reference, and to display the stark contrast to our usual standard.

Thanks!

I added dark mode support including illustrations and built-in recall support for the GM EPC.

Over the entire eight years our dealer has had CDK, we have avoid pre-paying for parts. This has caused some issues and our service departments and management are finally on board with prepaying for parts.

Going through the prepaid SOR screens with CDK is just a nightmare for us unpracticed folk, what are you all doing with prepaid Parts for invoices and RO’s - what is your process?

looking for ELECTRIC AIR PROCESSING UNIT for 2026-27 Freightliner Cascadia unit, used/new doesnt matter, here is the part numbers

A12-33872-241 or Bendix part number BW  K307728SC

I’m talking about premade parts kits that you can add to an RO with a code. Like if a tech is doing an oil change, you can just type some premade code like “LOF35” for lube oil filter 3.5L. But I want to make sure I don’t screw this stuff up before I propose it.

How do you guys go about this? Currently we just look up the filter, the oil, any crush washers etc. but surely you can make premade parts kits? How do you keep from getting parts wrong with the variations? Some of our models change filter type depending on the year. But the it’s the same engine. I’m trying to figure out the best way to set this up so it’s fool proof. The techs tell us how much oil they need, so quantity can be adjusted easily after it’s added. But I need to make sure I’m not giving out the wrong filters.

Is it really just a matter of me going through the maintenance specs for every single vehicle and making dozens of different codes? I was reading about how helpful SDL’s can be, but it seems like setting them up is a monolithic task.

Last 8 is te164484
I cannot find the positive pdc cable on this car I found it on a 2023 and a 2014 can’t find it 2024+
The part that came off the car is from 2015 if that helps at all

I don’t know who approved the purchase of new cages but thank you! I was tired of having to take a hammer to the door to get it to shut

Say one dealer has a customer waiting on a backordered part, but another dealer in the same network has three sitting on the shelf. On paper, the solution seems obvious: move the part. In practice, there can be a lot between knowing the inventory exists and actually getting it where it needs to go. 

Different systems, ownership of the inventory, transfer approvals, shipping logistics, or simply figuring out who at the other location needs to make it happen. For those working across dealer networks, what does the dealer-to-dealer transfer process actually look like for you?