I ordered the new iPhone, it’s in a Verizon box. I paid $15 for it to be overnighted to my house. All of a sudden, they change delivery to tomorrow. I have called 4 times, been hung up on and told to stop calling and to wait for an email. I need the package urgently and they also won’t help me do a refund over the phone. Am I right for being pissed? This just seems like a load of bullshit. I have never had a good experience with FedEx when receiving expensive items.
Filed support claim at 11:16 this morning. It is now 4:38, OG ETA was by 8:00 tonight. Claim still says “in progress”.
Why does this happen and do you think my package will be delivered today?
(Attached image for context)
*edit, spelling and context.

I don’t get this tracking. Was it released or what?

Hi! Just want to confirm, the fed ex guy who picked up my items didnt gave me a receipt. I had a driving restrictions for 6 weeks bec of a surgery but I needed to return something. 1st time using the pick up option.

My experience with FedEx Global Trade Services (Belgium) has been extremely disappointing. A legal shipment from Japan containing personal seals made of domesticated buffalo horn was blocked and returned due to arbitrary decision-making.

The sequence of errors at FedEx:

1. Misunderstanding regarding the figure/amount: Customs clearance was initially blocked because FedEx believed the amounts on the invoice and the waybill did not match. They failed to understand that in the English/Japanese system, a comma is used for thousands and a point for decimals (136,330.00 JPY vs 136330.0 JYE).
2. False claim regarding ivory: After clarifying the amount, the employee suddenly claimed that the shipment contained prohibited ivory.
3. Ignoring legislation & common material: After I demonstrated that domesticated water buffalo (Bubalus bubalis) is a completely common material traded legally everywhere (used for hair combs, clothing buttons, etc.) and is explicitly excluded from CITES legislation, this was completely ignored.
4. Hiding behind 'internal rules': Ultimately, it was dismissively stated that "FedEx has its own rules" prohibiting animal products, regardless of their legal status.

It is unacceptable that a courier service ignores European and national legislation and rejects legal, everyday material.

Yesterday it said "arriving today" then updated to delivery exception with weather delay. Today is the original delivery estimate, but I cannot tell if it's in GA yet. Any ideas? It's my new RC plane kit, so nothing critical or time sensitive. I was just hoping to be able to assemble and conduct a maiden flight this weekend. Thank you.

Was talking to a supervisor yesterday evening at Fed Ex about how I paid to have a scheduled delivery for a specific time today. They said they’re going to put me on hold to get in contact with the center in Inwood, NY that’s delivering my package. When they came back from hold they told me the place says they are aware of that and they’re not sure why it says a different time. It’s out for delivery right now as of 7:30 AM. So I’m wondering if she lied. Can customer service supervisors even call the centers? Just frustrated as this would count for attempt two. Also I would like my money back if it won’t be followed. If not I would have taken off today. Not understanding why working with Fed Ex is so difficult.

Hi everyone! I'm hoping someone here has experience with international shipping through FedEx because I'm honestly at a loss about what to do.

I recently sold my wedding dress through Stillwhite (a website where people can buy and sell pre-owned wedding dresses). I'm located in Canada, and the buyer is in the USA.

I went to a FedEx third-party shipping retailer to ship the dress. Everything seemed to go smoothly. We filled out the commercial invoice, the package was accepted, and I went on my merry way thinking everything was taken care of.
Fast forward three days, and my dress is STILL being held at a FedEx shipping facility near me. I received an email stating that there is a clearance delay and that additional information about the shipment is required. No big deal, I figured I'd just provide whatever documentation they needed.

I immediately called FedEx customer service. The agent told me that an email would be sent to me requesting additional information about the shipment, and that the buyer would receive an email requesting their Social Insurance Number and a DocuSign signature.
Something about this didn't sit right with me, so I went back to the third-party retailer where I originally shipped the dress. They were more concerned about the situation and advised me to go directly to a FedEx Ship Centre.

So I did.

At the FedEx Ship Centre, I was told that my dress should NEVER have been shipped in the first place because used clothing is NOT ALLOWED to be shipped through FedEx International Ground between Canada and the USA, and can ONLY be shipped through FedEx Express.
Their recommendation was to have the package immediately redirected back to my house and then reship it using Express.

WHAT?!

At this point, I'm completely confused. I decided to call FedEx one more time, just to see if I could get a different answer. The agent I spoke with told me that used clothing IS allowed to be shipped internationally through Ground, and that the shipment simply needs to go through customs clearance. They said that both the buyer and I would receive emails within 24 hours requesting whatever information is needed.

So now I have three different people telling me three different things.

The person at the FedEx Ship Centre (who I believe was speaking with someone at their distribution/head office) made it sound like this package would never clear customs. Meanwhile, customer service is telling me to just wait for the emails.

I've been reading Reddit posts for HOURS trying to figure out what happens in these situations, and I've seen so many different outcomes.
I'm worried about:
•    My dress being stuck indefinitely.
•    The package being returned to me.
•    Having to pay additional shipping fees to resend it.
•    The buyer getting frustrated or potentially opening a dispute because they haven't received their dress.

Has anyone from Canada shipped used clothing to the USA through FedEx International Ground? Did your package eventually clear customs?

Should I wait for the clearance emails, or should I try to have the package redirected back to me and reship it through Express?

Any advice or personal experiences would be SO appreciated. I'm honestly just trying to get this dress safely to its new owner without this turning into a complete nightmare.

Thank you!!

I don't know if there's anything else I can do, but I thought I would post this and see if there's something I haven't tried. I purchased a laptop from Asus, and I noticed they had an option to ship to a FedEx location, which I thought would be convenient so I didn't have to be home. Unfortunately, in Asus's system the address for the FedEx location didn't include the suite number. First delivery attempt failed with "Incorrect address - Apartment/Suite number". I called the store and they said they didn't reject anything, but they saw the suite was missing so they transferred me to customer service, who said they couldn't update the suite number due to restrictions on the shipping by Asus. I called the depot my laptop was shipped out of, asked if I could pick it up when it was brought back at the end of the day, but again, restrictions by the shipper. He was helpful and said he could correct the suite number and would call the driver to see if they could swing back to the store. I never heard back.

That night I got a call from FedEx support about the failed delivery and oddly enough, he asked me for information to update the suite number, which is what I thought the guy from the depot did. With two support calls, I thought I should be good to go. Then around the same time next day, another failed delivery attempt due to the same error. This time I called the depot immediately, where I was assured that the address had been updated and that he would try to contact the driver. No dice. Someone recommended contacting FedEx support via Twitter/X, but they said the address was updated and that tomorrow the delivery should go through. It just confusing because this isn't going to my house. This is a ship to store for pickup, so I would think a missing suite number wouldn't be a problem because it's obviously going to a FedEx store. Asus is legendarily unhelpful about updating shipping info, and the laptop I ordered is now out of stock, so I can't just let it go back and place a new order. Is there anything I could be trying that I haven't mentioned? If it matters, this is ground shipping.

Hey everyone! I received a parcel this afternoon that was shipped internationally by FedEx. Didn't think twice about it.

I'm familiar with how customs work in the UK, we don't release parcels until the duty is paid but... I have my item with me, in my house and only now received a customs duty payment request.

Huh?

Hi, I was just wondering if anyone could help me make sense of my current situation. I bought something on Vinted last week and I got an email this morning that it was delivered. When I went to check it out, it was the wrong package. There's two labels on it. The larger white label has the wrong name and address and there's two tracking numbers on it. One of them is the Fedex tracking # (which is the same one I got in the email) and then at the bottom there's an "e-VS" tracking # which is completely different? And the second label is a smaller yellow one that has my address (the correct one) and the Fedex tracking #. It's not what I ordered so now I'm wondering if the seller scammed me or if Fedex just messed up. Has anyone experienced this before?

anyone had this issue before? if so did the package ever get delivered? the package i shipped has been stuck at the fed ex facility in Florida since the 16th. The employees i talked to were no help at all, surprise surprise. I definitely won't be using fed ex again, had an issue last year when receiving a package from them, should of known not to ship with them.