r/FedEx • • 1h ago

Customs issue not FedEx issue Fedex Issue

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0 Upvotes

anyone had this issue before? if so did the package ever get delivered? the package i shipped has been stuck at the fed ex facility in Florida since the 16th. The employees i talked to were no help at all, surprise surprise. I definitely won't be using fed ex again, had an issue last year when receiving a package from them, should of known not to ship with them.


r/FedEx • • 3h ago

Discussion Does Fed Ex Customer Service Lie?

1 Upvotes

Was talking to a supervisor yesterday evening at Fed Ex about how I paid to have a scheduled delivery for a specific time today. They said they’re going to put me on hold to get in contact with the center in Inwood, NY that’s delivering my package. When they came back from hold they told me the place says they are aware of that and they’re not sure why it says a different time. It’s out for delivery right now as of 7:30 AM. So I’m wondering if she lied. Can customer service supervisors even call the centers? Just frustrated as this would count for attempt two. Also I would like my money back if it won’t be followed. If not I would have taken off today. Not understanding why working with Fed Ex is so difficult.


r/FedEx • • 3h ago

Ask FedEx Customer Service and Customs Clearance Severely Lacking – Legal Shipment Rejected

2 Upvotes

My experience with FedEx Global Trade Services (Belgium) has been extremely disappointing. A legal shipment from Japan containing personal seals made of domesticated buffalo horn was blocked and returned due to arbitrary decision-making.

The sequence of errors at FedEx:

  1. Misunderstanding regarding the figure/amount: Customs clearance was initially blocked because FedEx believed the amounts on the invoice and the waybill did not match. They failed to understand that in the English/Japanese system, a comma is used for thousands and a point for decimals (136,330.00 JPY vs 136330.0 JYE).
  2. False claim regarding ivory: After clarifying the amount, the employee suddenly claimed that the shipment contained prohibited ivory.
  3. Ignoring legislation & common material: After I demonstrated that domesticated water buffalo (Bubalus bubalis) is a completely common material traded legally everywhere (used for hair combs, clothing buttons, etc.) and is explicitly excluded from CITES legislation, this was completely ignored.
  4. Hiding behind 'internal rules': Ultimately, it was dismissively stated that "FedEx has its own rules" prohibiting animal products, regardless of their legal status.

It is unacceptable that a courier service ignores European and national legislation and rejects legal, everyday material.


r/FedEx • • 17h ago

Customs issue not FedEx issue What’s going on? :(

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3 Upvotes

I don’t get this tracking. Was it released or what?


r/FedEx • • 18h ago

Ask FedEx Am I right?

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5 Upvotes

I ordered the new iPhone, it’s in a Verizon box. I paid $15 for it to be overnighted to my house. All of a sudden, they change delivery to tomorrow. I have called 4 times, been hung up on and told to stop calling and to wait for an email. I need the package urgently and they also won’t help me do a refund over the phone. Am I right for being pissed? This just seems like a load of bullshit. I have never had a good experience with FedEx when receiving expensive items.
Filed support claim at 11:16 this morning. It is now 4:38, OG ETA was by 8:00 tonight. Claim still says “in progress”.
Why does this happen and do you think my package will be delivered today?
(Attached image for context)
*edit, spelling and context.


r/FedEx • • 20h ago

Ask FedEx Fed ex pick up - no receipt?

3 Upvotes

Hi! Just want to confirm, the fed ex guy who picked up my items didnt gave me a receipt. I had a driving restrictions for 6 weeks bec of a surgery but I needed to return something. 1st time using the pick up option.