The NPC(National Privacy Commission) asked Bir to explain the seal badge revealing the name of the content creator/online seller. Baka daw ang defense ng Bir is "to protect the consumer" by revealing the name of the content creator/online seller so the complainant/consumer knows who to file their complaint against.
Napa lol lang ako sa nabasa kong article I could not fathom the absurdity of this to be honest. Is there really no other way to know the personality behind the service or business if a consumer wants to file a complaint? Really? No other solution than to risk the safety of the content creator/online seller because we cannot think of any other way to solve this problem other than to publish their names for the world to see?
I mean come on. It's almost unbelievable that no one can think of a solution. I'm not even an expert but if consumer protection via the seal badge is now part of the Bir's mandate, then hear me out:
The seal badge being posted is already proof that the content creator/online seller has been captured. The bir has their details. If no one on earth knows where or how to find the name of the content creator/online seller then how about inform the public to reach out to Bir if they want to file a complaint against a content creator/online seller by sending a screenshot of the seal badge.
Once bir receives a formal complaint from a consumer, it is important to note that protecting the content creator or online seller's privacy and safety is a critical consideration hence the formal complaint must be verified first by the bir(hindi naman po basta basta nalang ilalapastangan natin ang privacy, safety, and human rights ng ating mga taxpayer tao rin po sila tulad ng complainant). Just imagine if the complaint is not verified, parang nagpapa uto ang bir kung kani kanino based on tsismis at based on an unverified or unvetted complaint eh i violate ang safety, privacy, and human right ng isang tao by giving away their private information to a perfect stranger?
Proper due process generally dictates that the party being complained against(the content creator/online seller) should be notified of the allegations and given an opportunity to respond before any of their personal details or the identity are disclosed to the complainant.
Only after receiving the response from the content creator/online seller, shall the Bir decide if it will give the personal information of the content creator/online seller to the complainant. If the Bir decides to provide the name and address of the content creator/online seller to the complainant, then the Bir must also give the full name and address of the complainant to the content creator/online seller to ensure that both sides have access to details for legal purposes. The accused has a right to know their accuser.
Implementing this process upholds due process, protects privacy, and guarantees fairness for both parties involved in the complaint.