I’m honestly at my wit’s end with Facebook/Meta support and I’m hoping somebody here has dealt with something similar.
A few days ago I got what looked like an invite to test an “OpenAI AdsGPT” app through Apple TestFlight. It looked legitimate enough that I connected my Facebook account. I later found out it was NOT an official OpenAI product, so I immediately changed my passwords and secured everything.
The problem is, a few hours later Facebook itself started sending me alerts saying they believed my account had been hacked. There were attempted video uploads and other activity I absolutely did not do.
Facebook temporarily restricted my account, restored some things, and then eventually permanently disabled my personal account.
On top of that, I ran a very successful wrestling Instagram account connected to my promotion, and the same thing happened there too TWICE. Those account was completely suspended as well, with basically no meaningful explanation beyond an account-integrity violation.
So now I’ve lost not only my personal Facebook, but also TWO business Instagram accounts I spent years building, promoting shows on, communicating with fans through, and growing organically.
I’ve already:
* Changed all passwords
* Logged out sessions
* Submitted my ID
* Done the hacked-account recovery process
* Appealed the decisions
* Sent screenshots/evidence
Facebook’s own system literally told me my account was hacked, but somehow I’m still being punished for whatever the hacker did. Now the appeals say the decision is final and I can’t request another review.
The most frustrating part is that I cannot seem to reach an actual human being at Meta unless I pay for Meta Verified, and even that doesn’t guarantee anything.
I have screenshots of the TestFlight invite, Facebook’s “we think your account was hacked” alerts, the unauthorized activity, and the account disablements.
Has anyone successfully gotten a REAL human review after Facebook says an account is permanently disabled and there are no more appeals?
I’m not looking for anyone offering paid “account recovery” services or DMs claiming they can hack the account back. I’m specifically looking for legitimate Meta escalation options or someone who has been through this before.