r/techsupport • • 7h ago

Open | BSOD XPPen drawing tablet causing crashes?

1 Upvotes

Bought used PC from r/hardwareswap and it worked great for a week. Then a day or so after, the PC started crashing daily, usually after its been on for most of the day. Tested all the hardware except for psu and they look good.

Wonder if the xppen driver is causing issues, I keep it plugged in all day. PC gets bsod or just randomly acts as if I reset it from the start menu. Once it resets, it acts normally and doesn't seem to crash, at least for a while. Drivers seem to be up to date and i did clean install of windows.

I'd appreciate any help, I really need this PC for just about everything. Has anyone else experienced this issue?

bluescreenview minidump: https://files.catbox.moe/1rkmuy.png

Specs:

motherboard: b450m ds3h wifi-cf rev 1.5

AMD Ryzen 5 5600X 6-Core Processor (3.70 GHz)

AMD Radeon RX 6700 (10 GB)

XPpen deco mw drawing tablet


r/techsupport • • 7h ago

Open | Phone My touchscreen is in 16:9.

1 Upvotes

Hello, I have a rather significant problem.

The touchscreen on my display is malfunctioning—or at least, that’s what it seems like.

The touch area is set to a 16:9 aspect ratio; for some strange reason, whenever I touch an area outside of that specific zone, there is a delay of about 100 to 200 milliseconds. This is incredibly annoying when playing video games.

It only happens when the phone is in landscape mode. I’ve checked the developer options, but there’s nothing there related to the display; I also checked the display settings, but found nothing regarding "touch aspect ratio." I looked online and read that there’s supposed to be a screen calibration tool on the phone, but I can’t find it—perhaps I just missed it, I’m not sure. I hope you can help me.

Brand: OPPO A60

Model: CPH3669


r/techsupport • • 7h ago

Open | Software Xbox Service 4.0.300.0 | What is this?

1 Upvotes

Today, following an update to Microsoft.GamingApp, a program or application called "Xbox Service" was installed on my computer. I can see these changes in the Windows Reliability History; furthermore, this program or application is listed in Windows as "Xbox Service" and has its own folder at C:\Program Files\XboxService\x64

It can also be found in Task Manager, under Services as;

XboxService

alongside others such as;

XboxNetApiSvc
XboxGipSvc
XblGameSave
XblAuthManager

These last four have always been there.

Does anyone else have this program/service/process—either recently installed or present for a longer time? Is it something to be concerned about? Thanks.


r/techsupport • • 8h ago

Open | Hardware FPS Frame drops in FPS games, Could use some help

1 Upvotes

My Rig, Alienware Laptop

Device name Brandon

Processor AMD Ryzen 9 7845HX with Radeon Graphics (3.00 GHz)

Installed RAM 32.0 GB (31.2 GB usable)

Graphics card NVIDIA GeForce RTX 4080 Laptop GPU (12 GB)

AMD Radeon(TM) 610M (483 MB)

So i can run any call of duty,battlefield and many other games on Ultra and get 200+ fps, After about 30 min it drops to 90ish, than lower and lower, Ive set the games to just preformance and low settings, same thing happens, Any ideas? anyone!? it's been driving me nuts for a year now


r/techsupport • • 8h ago

Open | Hardware [RTX 5090 - Windows 11 26H2] Having a weird issue recently with crashing when it was never an issue before

1 Upvotes

Hey! As of late I have been having a strange issue with my 5090 crashing. I had it undervolted for a very long time, correctly, with a +2000 Mhz overclock after the undervolt was applied, with over a year without an issue. Now, on every game, it will crash either after a few minutes or 30 minutes to an hour, where the screen goes black and I see pink artifcating in the upper left of the screen. The only way I have found to avoid this is to set everything to default, which isn't great because with the 5090, undervolting helps the card last longer and I even get small performance gains.

Has anyone experienced a similar issue and may know how to fix it? MSI Afterburner was used for undervolt.

Ryzen 9 9950X3D and 1350 W PSU so there shouldn't be any bottleneck issues.


r/techsupport • • 8h ago

Open | Software How to disable Chromebook touchscreen?

0 Upvotes

My Chromebook has a touchscreen and it is really easy for someone to reach over and tap the x to close the chrome app. Is there any way to disable this or the touchscreen entirely? I have tried looking it up and “chrome://flags/#ash-debug-shortcuts” is blocked


r/techsupport • • 8h ago

Open | Hardware RTX 5090 Astral OC – Random black screens and reboots, even in BIOS. GPU, PSU or motherboard issue?

1 Upvotes

Hi everyone,

I'm looking for some help diagnosing a strange and frustrating issue with my PC. I've been experiencing random black screens and system crashes, and I haven't been able to identify the cause.

My PC specs:

  • GPU: ASUS ROG Astral GeForce RTX 5090 OC
  • CPU: AMD Ryzen 7 9800X3D
  • Motherboard: ASUS ROG Crosshair X870E Hero (BIOS 2402)
  • PSU: ASUS ROG Strix 1200W Platinum
  • RAM: G.Skill Trident Z5 Neo 64GB (2×32GB) DDR5-6000 CL30
  • SSD: Samsung 9100 PRO 4TB
  • CPU Cooler: ASUS ROG Ryujin III 360 ARGB Extreme
  • Case: Lian Li O11 Dynamic EVO XL
  • Fans: Lian Li UNI FAN TL Wireless / TL LCD Wireless (120mm and 140mm)
  • Fan Controller: Lian Li L-Wireless Controller
  • Other components: Lian Li 8.8" Universal Screen, Lian Li Strimer Wireless 24-pin RGB cable, NZXT Internal USB Hub Gen 3
  • Monitor: ASUS ROG Swift PG27AQWP-W (DisplayPort)

The problem

At random times, my monitor suddenly goes black and displays "DisplayPort No Signal". The PC becomes unresponsive and sometimes eventually reboots.

The really strange part is the timing:

  • The issue often occurs once or several times shortly after turning on the PC.
  • After a few crashes or restarts, the system can run perfectly fine for 15–20 hours straight, even during extended use.
  • There doesn't seem to be a clear connection to GPU load or temperature.

Most important detail: it also happens in BIOS

I can turn on the PC, enter the ASUS UEFI BIOS, and simply leave it sitting there without booting into Windows.

The exact same black-screen issue can still occur while I'm in BIOS.

This makes me suspect a hardware, power delivery, or PCIe-related problem rather than Windows, NVIDIA drivers, or Armoury Crate.

Windows errors

When the issue occurs in Windows, Event Viewer reports:

  • nvlddmkm – Event ID 14
  • nvlddmkm – Event ID 153
  • GpuRcReset TDR occurred on GPUID:100
  • LiveKernelEvent 141
  • VIDEO_TDR_FAILURE (0x116)

Current configuration

The entire system is running at stock/default settings:

  • No CPU or GPU overclocking
  • EXPO disabled
  • PBO disabled
  • No custom voltage or frequency adjustments
  • Motherboard BIOS updated to version 2402
  • NVIDIA drivers clean-installed

The problem persists.

My questions

Has anyone experienced something similar with an ASUS ROG Astral RTX 5090, particularly on an ASUS X870E motherboard?

Could this be caused by a faulty GPU, an unstable 12V-2x6 power connection, the ASUS ROG Strix 1200W PSU, or a PCIe compatibility issue?

I'm particularly interested in hearing from anyone who experienced black screens even while sitting in BIOS, or crashes shortly after a cold boot followed by many hours of complete stability.

Has anyone actually identified the root cause or found a permanent fix?

I'd really appreciate any advice, troubleshooting suggestions, or experiences with similar hardware.

Thanks in advance!


r/techsupport • • 8h ago

Open | Hardware imac 21.5 inch late 2012 model no sound

1 Upvotes

i have taken the display off and checked every visible cable inside of this godforsaken thing, but in the sound settings in macos it says no output/input devices found, there isnt even a startup chime, i'm pretty stumped on what to do from here without just calling it hardware failure and moving on. any ideas?


r/techsupport • • 16h ago

Open | Networking PC has strongly lowered Wi-Fi detection range

5 Upvotes

Hello guys, I'm contacting y'all and seeking help in the place of a friend who I've been trying to help for a few weeks now.

Recently, the 5Ghz connection of her router has disappeared, only leaving the 2.4Ghz one. At first I thought it was just too far away (it's one floor above), but after reinstalling drivers and moving the antenna, it worked?

Today after I left her place the connection disappeared, again. It DOES appear on phone and it can detect a phone's 5G hotspot. Apparently, she moved the PC around a bit beforehand.

I suspect the cables of the antenna might be damaged and sensitive. Would buying new antennas solve the issue?

She has a B550M Wifi-II board from Asus and is using the base antennas.


r/techsupport • • 14h ago

Open | Networking Help with Pegatron WL-197N Wi-Fi card driver issue on Windows 11 (Error Code 39)

3 Upvotes

Hey everyone,

I'm using a Pegatron WL-197N PCI-e Wi-Fi card on Windows 11 Pro. Right now, the card is working perfectly, but only because it's using the ancient Microsoft generic driver (v5.0.57.1 from 2009).

The problem is that if I let Windows Update run, it tries to install a 2015 MediaTek driver. As soon as it does, the card dies with an "Error Code 39" saying the digital signature has been revoked. I've tried looking for the real driver online, but most sites are full of malware, or they only have drivers for Asus-branded cards that don't work for mine.

I have two questions for you guys:

  1. Is there a safe way or a trusted source to get the actual, compatible driver for this card?
  2. If I just block Windows Update from touching it and stick with this old generic Microsoft driver, what are the downsides? Will I lose speed, stability, or specific features?

Any advice is appreciated!

(My specs just in case: Windows 11 Pro, Intel Xeon W-2123, 16GB RAM)


r/techsupport • • 8h ago

Open | Windows Pc won’t cold boot

1 Upvotes

My pc will not cold boot, unless I hit the cmos reset button.
If I restart from start menu, it’ll boot back up just fine.

Specs.
B850 Eagle wifi6e
Ryzen 7 9800 x3d
GeForce rtx 5070
Xpg ddr5 32gb


r/techsupport • • 9h ago

Open | Audio Ps5 monitor causing speakers to crackle

1 Upvotes

Hello everyone, I have had this monitor for my PS5 for about 4 years now. Same speakers with it as the monitor doesn’t have an internal speaker. Long story short last week sometime I noticed the speakers are making an annoying crackle-ing sound at certain points (especially loud noises). Originally I thought the cheap speakers may have just blown out, but I bought new ones and the new speakers are doing the exact same thing. Anyone know what may be causing this or how I can fix it?


r/techsupport • • 9h ago

Open | Hardware Refurbished T480 battery draining rapidly

1 Upvotes

Heyo. I’ve got a T480 I bought refurbished off of Amazon, and it seemed okay, and has done okay, outside of the battery draining rapidly. I got a battery report and checked Lenovo vantage, both seem to think the battery is completely a-okay, despite the fact it’s telling me that my battery life estimate is at most 3 hours per charge. I’m really confused, and can’t figure out what to do to help fix the issue, or where to even look.

I thought it could be the extremely outdated drivers, but updating all of them only served to extend the battery life by about 30 minutes. I have warranty on it, but I legitimately don’t even know if it is damaged. This would be tolerable if the charge speed wasn't abhorrent- it takes about 3 hours from 30% to charge to 100%.


r/techsupport • • 13h ago

Open | Software My friends can’t hear my soundboard

2 Upvotes

Ok so I’m using the program sound pad and from stuff I’ve heard it supposed to let me play sounds that not only I can hear but so can my friends when we’re on call

I call my friends using the browser version of discord if that info is needed

The soundboard works perfectly fine on my end
The soul problem is my friends can’t hear it

From what I was told sound pad is ment to be like a digital microphone so the soundboard plays over my mic while still letting me talk to give coms in games

So either I was lied to or I haven’t found out how to get it working

I mainly want to do funny moments mid game without having to pull up a ton of stuff


r/techsupport • • 9h ago

Open | Networking Minecraft on ps5 keeps breaking multi-player

0 Upvotes

Almost every other time I open minecraft on my ps5 I am unable to use multi-player features like the marketplace and realms. The realms will load for about 5 minutes before giving me an error message, most often being "gaurdian". The only temporary fix that has worked for me so far is logging in and out of the Microsoft account, the only problem with this is that I mainly play on my brother's account (don't ask). Does anyone know an actual fix to prevent or stop this? I cannot simply use a different account because all my worlds are on his account.


r/techsupport • • 9h ago

Open | Phone What’s causing this weird charge habit on my iPhone 12?

1 Upvotes

I bought a cheap charger ( cable and block) off of Amazon that’s not mfi certified. The charger seems to work fine for the most part but lately I’ve been noticing slight lags in some apps. But the weirdest part is when I use my regular apple charger now my phones charge doesn’t last that long, while it lasts normally when I use the cheap charger. This wasn’t an issue before I started using the cheap charger. What can explain this weird pattern? If there’s something wrong with the cheap charger why does it make the phones charge last normally? How is it worsening the original apple charger’s performance?


r/techsupport • • 10h ago

Open | Hardware Spilt soda on nvidia geforce an515-58

1 Upvotes

About thirty minutes ago, a soda got tipped over and spilled a small amount onto the left side of my keyboard. I wiped it up and didn't pay much attention as it wasn't much liquid at all. A few minutes later my keys started to switch up and connect, like when I typed "g" it would type "gt6" and vice versa. I didnt notice anything else messing up, once the keys got connected I shut the laptop down and it's been upside down since. Is there anything I can do about this?


r/techsupport • • 10h ago

Open | Networking Factory reset router/modem combo, now wifi only works on phone???

1 Upvotes

So I recently factory reset my combination router/modem (a CGM4231MDC) to fix our wifi being gone. The good news is that it worked! The bad news is that it only connects on our phones now, for some reason???

Both my laptop and my mom's get 'no internet, secured', and a troubleshooting session says that it has no IP configuration. What the hell is going on here and how do i fix it


r/techsupport • • 10h ago

Open | Hardware Failing Drives

1 Upvotes

Hello. I have a TrueNAS server with 4x14TB drives in RAIDZ1. I noticed today in the TrueNAS dashboard that 2 of the drives in my pool are reporting errors. The problem is I'm currently studying abroad and won't be returning home until at least April of 2027, so I can't swap them and I'm currently unemployed lmao, so I can't really afford to replace them. Any ideas on how to make my drives last a little longer, or at least reduce the probability of them dying in the coming months?

I mostly use the server for media (Plex / Jellyfin), my *Arr stack and syncing my class notes with Syncthing. I'm already backing up older shows and stuff that was a pain to find to a 2TB external HDD I have on hand, but I'm panicking a little since a few weeks ago i had a 2TB SATA SSD on my server die, which was a pain in the ass to fix since it had the configs for all my apps and it was blocking the PC from booting, so I had to guide someone into going into the BIOS and disabling the warning, and then use Google Remote Desktop to fix the app configs from another PC on the same LAN.

Thanks in advance.


r/techsupport • • 10h ago

Open | Windows Bluetooth flickers on everything but one controller

1 Upvotes

Basically what the title says, i have one controller that connects to my computer, but everything else i try to connect either won't connect at all, or connects and disconnects repeatedly until disconnected. I am by no means a tech person, i just wanna play videogames with a mouse.


r/techsupport • • 10h ago

Open | Hardware HP Officejet Pro 8100

1 Upvotes

Hi everyone,

I need some tech assistance before I throw this device out the window.

I own a HP Officejet Pro 8100 printer and it just won't work.

Problems so far, listed in chronological order:

  1. wouldn't start a cleaning problem because it said the jets are dirty and it needs cleaning

  2. After cleaning it by hand with isopropanol, it constantly said cyan is empty (all used cartridges are completely new and just got unpacked) I changed the cartridge, problem persisted.

  3. I found a button combination for a factory reset, did that. Worked, but red and black were not printing properly, there was barely any ink on the paper. Put in two new cartridges, same problem.

  4. I removed all cartridges from the printer and let the yet soak in isoprop for a bit, and a lot of ink that was stuck in there came out. I let it sit for several hours on clean paper towels so all the leftover ink could drain out. Put it back in, and now it keeps hallucinating whatever ink level it feels like and tells me the jet is somehow faulty or defective. (I swear, every time I turn the printer back on, another ink cartridge is "empty" and another one is suddenly full or half full)

  5. I tried to make another factory reset, but it won't let me do that anymore now that the printer shows the problem with a faulty jet. The button combination just does nothing anymore. The printer starts and does god-knows-what, makes some awful loud noises and then.. a whole load of nothing.

Any ideas to fixing this or should I just give up and toss it?

Feel like I've tried everything under the sun by now.

Factory reset button combination I used was holding the upper and the lowest button pressed while turning the printer on and pressing the ePrint button as soon as it starts blinking. Worked wonderfully first time, now it does absolutely nothing.


r/techsupport • • 10h ago

Open | Windows PC Freezing/AMD Driver Timeout

1 Upvotes

Hi all. I have been having a recurring issue where on my Windows 11 PC, my screen will occasionally freeze for 1-3 minutes where I cannot move my mouse or do anything. Sometimes, the freezing will stop and I can continue using the PC as normal, but will receive an "AMD Driver Timeout" error message. Other times, my screen will go completely black and will never turn back on, to the point where I have to manually turn off my PC and turn it back on. This happens even when just browsing on the web, not even intense gaming. Here are the CPU and GPU I have:

CPU - AMD Ryzen 7 7800X3D 8-Core

GPU - AMD Radeon RX 7900 XT

I brought my PC into Microcenter for assistance. They ran hardware diagnostic tests, ran Cyberpunk all night, and also reinstalled drivers and my AMD Adrenalin software, noting no issues whatsoever. The same day I got my PC back, within an hour of using it I had the same exact thing occur - black screen and had to manually turn off the PC and turn it back on to get the screen to return. This makes me think there's something wrong on my end. Could it possibly be a faulty Display port cable? Maybe my monitor is messed up somehow/is not compatible with the PC build I have? This is the monitor I have for reference.

I asked them about the monitor being an issue and they said that shouldn't be the problem. At this point I'm just completely stuck on what the issue is and not sure where else to go to get a fix. I'm not very PC/tech savvy either so that doesn't help things either. Any help would be greatly appreciated.


r/techsupport • • 14h ago

Open | Software DDU method

2 Upvotes

Can someone with experience please explain the steps to successful DDU GPU driver swap? I want to roll back. I have the older driver downloaded, and will install DDU.


r/techsupport • • 10h ago

Open | Networking Desktop PC loses internet, instantly comes back after disconnecting and connecting the ethernet cable

1 Upvotes

Basically the title. A few times a day, sometimes twice in 30 minutes, sometimes 3-4 times in many hours, my desktop PC will lose internet connection (via ethernet cable). The internet comes back only after I unplug the ethernet cable, and put it back in. Then, it's back instantly. This mostly happens during online gaming.

I haven't noticed any pattern to this happening. One thing I've noticed is that it does not disconnect during discord voice calls or while I'm in Teamspeak (at least, it hasn't happened the few times I did this). I am thinking that maybe somehow Windows (using Win 11) flags the internet as not used and disconnects? No idea.

I've tried to use a different lan port in my modem, but no change. I only have 1 ethernet port available in the PC. I'd love any suggestions on how I might try to fix this.
Right now my only idea is to buy one of those USB wifi adapters, and use WiFi instead of ethernet. The wifi itself works perfectly, and even while the desktop PC internet disconnects, wifi works on phone and laptop without any issues.


r/techsupport • • 10h ago

Open | Software Chrome Window going into "background mode" without any foreground window

1 Upvotes

This is difficult to explain, but sometimes when I am reading something on Google Chrome, my Chrome window will "jump" into a background mode as if I opened a new window in front of it, but I did not. I use a MacBook Pro. Does anyone know what might be happening here?