r/GoRVing • u/Successful-Soup6121 • 18m left
Don't go near Indie Campers: How they ruined our honeymoon with a broken RV, fake damage fees, and a stolen deposit
Do not rent from Indie Campers USA. I am sharing our experience to warn anyone considering this company for a road trip across California. What was supposed to be a honeymoon trip turned into an absolute nightmare of broken vehicles, unkept promises, and bad-faith billing.
We were provided an RV with a broken AC, failing water heater, shower roof leak, and a broken headlight. We documented and reported every single issue at pick-up and throughout our trip via WhatsApp and phone calls, and their support agents explicitly promised we would be financially compensated for the severe inconvenience.
Instead of compensating us after drop-off, they kept our $924 security deposit and billed us an additional $3,655.83 for pre-existing damage. Their own initial departure inspection photos clearly show the headlight was already broken when we picked up the van. To make matters worse, they refused to reimburse us for out-of-pocket expenses for tools and propane bought to handle their vehicle's defects on the road, and an updated contract appeared in their system with a forged signature.
Customer support hides behind generic, automated emails refusing to review our photo evidence or call logs. Indie Campers has now been given a final 14-day notice before we file a formal lawsuit in Small Claims Court in Los Angeles and submit regulatory complaints to the Attorney General. Save yourself the stress, money, and ruined vacation—rent from a legitimate, reputable company instead.