r/CRedit • u/Electrical-Manner532 • 8h ago
General Capital One Closed My Account
As the title states I recently had my credit card account closed by capital one after being with them for 2 years. I’ve never missed a payment or paid late, Only issue I had was when i tried to make my most recent payment and I selected the wrong account in which I called to notify them and was told by the rep to redo the payment with the correct account and wait for the first payment to reject which I did. Fast forward to today I checked my account and it says restricted. I called capital one to find out what that means and the rep tells me the account was closed because of a failed payment and I explained to her the situation and told her that I already called and spoke to another rep and she tells yes she can see it in the notes on my account however the decision to close the account is above her and out her hands however the decision is final and that I’m more than welcome to reapply for a new credit card.
My question is how bad does this affect my credit and what should I do now? The balance was paid in full every month so I have no debt with them.