Asking for a friend with their permission. I have a friend that has been on hrt for a few months. He has had an issue several times with getting his full dosage picked up when he gets it. The pharmacy says they can only hand out a controlled substance 1x a month(testosterone). And then says that graves Gilbert has his script wrong so they can only give him a week supply for the whole month and he can’t pick up again for another month.

Then when calling graves Gilbert you can’t even get anyone on the phone. He tried sending messages to provider the first time and calling a bunch. They didn’t fix it. When I called the Dr office a bunch and left a voicemail and then called the pharmacy it’s all fixed and ready to pick up within a few mins.

This has happened 2x and someone messed it up another time but he was able to get it fixed then. His other medications go through just fine except his hrt. So we are thinking it could be Riverside pharmacy or maybe the office people at graves Gilbert? He sees Sarah Shouse so we don’t think it’s his Dr.

Obviously he could just change pharmacies and see what happens but trying to just make it as smooth as possible so his next pick up isn’t stressful again.