Hi,
I am searching for a cold calling software. Maybe someone could help with suggestions.
There are many tools on the market, however I couldn’t find a suitable solution.
We run outbound cold calling for clients, setting qualified appointments.
Currently we use a tool that should have been the perfect match, however I think it’s not build properly, has many things not a tool should have in general, isn’t GDPR compliant (e.g. we can’t set DNC lists or contacts, which is needed for Europe, even they are a EU company)
Their list uploading is not good and some other things that should be standard for this kind of tools are not good or missing. Another example is the bad reporting and that they basically don’t have a good overview of set meetings.
I give them so much feedback, currently feeling more like their business development support then a client that can effectively use the tool.
Main use focus we would need:
- Autodailer
- Handle Different Clients/Projects/Lists
- Has a CRM build (just need notes, buttons for meetings, DNC button, not interested and something that I can mark why the lead is not usable)
- must be able to set follow ups and get notifications if the follow is due
- should be able to call the number of the caller even when their number is not in the system, as a callback could happen from a different number
- must be able to import different kind of numbers like direct phone and company phone and be able to sort it for the Autodailer correct
- need to be able to set max. Touchpoints before the leads gets sorted out.
- optional email and sms sending from the system (isn’t a criteria I would to not consider using it)
- need to be able to get phone numbers for UK or US (without having a company there, wich is kind of normal, but the current tool doesn’t even provide that)
- would be nice to have a call flatrate for the country included you have a phone number to make outbound calls.
Maybe someone has similar experience and found a tool that really works. Currently looking into other tools, but thought here are coming up some tools and ideas I haven’t looked into yet.