So this past weekend I was in Auckland (which is 8 hours from where I live and we don’t have Sephora). I had popped into Sephora Newmarket to have a little shop and I had brought the Rare beauty best selling faves 4 piece set that you had advertised for $79 - which it was displayed as that price instore.
Whilst I was getting this, I also asked to redeem my points where I had about 500 points to spend. They had different items displayed in iters that said 100 points, 200 points and 250 points. There was one item that I wanted that was in the 100 point section. The lady that dealt with me was named (we shall call her X) and she told me that I can’t have it as it’s not 100 points, but if it isn’t, why is it not in the 200 points section, and she just completely ignored what I said.
I then went to pay for my rare beauty products and it charged $89NZD. I then questioned why it says it instore as well as online as $79NZD and she said there might be a sale online to make it that price. I said there is no sale tho and she said she won’t honour the price, even though it was priced that instore and online and refused to acknowledge it. She was not budging at all to change the price as it was clear it was incorrect and all she did was have an attitude with me.
She then had the audacity to then was gossip infront of me to co worker Y about myself saying “that girl has the nerve to complain about what points the rewards are worth, girl should be happy because she’s getting them free”. Right infront of me. It was awful behaviour, getting ripped off of my purchase by $10 and refusing to price is the correct price.
Now I am no longer in Auckland I have made a complaint to Sephora as I thought it was be so simple to refund me the difference. Oh no it isn’t. They are telling me I need to go back to the store I got it from and get the refund instore as it is a store issue?!! Regardless if it was, how the hell am I meant to do that as I live in a completely different city.
I said this to them and I asked how long do I have to get my money back and they then told me 30 days?! I don’t see how they have the nerve to put a time limit on an issue their store created and penalise me essentially for trying to get my refund. They are also refusing to give me a gift card instead and the only resolution they may come to is to see if the store would be able to extend the 30 days refund until I’m up there with my family for Christmas.
I just find this absolutely appalling left right and centre!!!