r/ABraThatFits • u/Purple_Brilliant_371 • 1h ago
Store Review Disappointed with Third Love Bra store Spoiler
I purchase bras from Third Love online store at least once or twice a year. They aren’t cheap but they are comfortable and fit well.
I ordered 3 bras last May. Unfortunately I got really sick with a serious health issue shortly before I received my order. The box of bras sat on my closet shelf until yesterday (unopened). It wasn’t a priority because I was not well and I ordered the size that I always order.
Thankfully I’m feeling much better now and I opened the box yesterday morning to try them on. I gained about 5 lbs since May due to my health issue Lo and behold the bras didn’t fit me properly. The band was tight on the last hook and I had under arm boob “spillage” bc I prob went up a cup size.
Ugh. I know they have a 60 day exchange/ return policy (the shipping is added at checkout should you need to return) and obviously that’s passed.
I reached out via chat yesterday and asked if I could exchange the bras for the proper size due to the extenuating circumstance (I even offered to pay shipping- again) They are new in the box with the tags attached. I told the agent that I have no family or friends to gift them to and I can’t afford to buy them outright again (U.S. medical bills 🙁) and “Annie” shut me down. She basically said that I was aware of the return policy (sent me the website link-umm I know… that’s why I’m asking for special consideration) and that they could offer me a discount if I repurchase the bras again.
I honestly don’t understand how they will not accept brand new, unworn merchandise with the tags still attached that I’m willing to return at no cost to them. They can easily be re-sold.
So I’m sad today. I guess I’ll donate them to a women’s’ shelter or post them on a Buy Nothing Facebook page.
Do you think I’m being unreasonable to ask for an exchange? Thanks for any input.