Just putting this out there so it hopefully shows up in your 2026/2027 Google search of this company.
Do not trust them.
I started getting suspicious after quite a long time not hearing anything after payment was made (about a month +)
I checked the Shop app and saw that they’d confirmed the order as “delivered” on the same day I purchased it (a customised sign btw). That felt weird so I followed up.
After a few emails and complete radio silence from them , I was randomly sent an additional invoice for shipping despite shipping being free at checkout via the shop app. They said I “chose Auckland” as shipping destination (which I didn’t) and this incurred additional fees.
They said they’re holding my customised product back until I pay the additional shipping. And this is after months of not hearing a word and nobody clearly communicating with me up til that point. No questions answered, nothing to give me confidence that they even made the product. Just them emailing me for more money. It felt weird.
The email itself didn’t address me by name and there was no sign-off name either so that also seemed odd. It was like they weren’t even pretending to not be scammy by that point.
This “please pay before we send” appears to be a second scam to get you to pay them more.
I felt dumb enough as it was getting (apparently) scammed the first time around, so I haven’t paid again. Would a sign actually show up? Who bloody knows! I have submitted a chargeback so I won’t be finding out.
The communication is weird af. It’s like they don’t even see your responses or emails and just send you random ones about your order being held until you pay more. And of course there are no other avenues for contact (that work) and they don’t sign off using names (to look up online) or respond to questions.
That’s why I started doing more digging and found a couple reddits about similar experiences.
🚩
The website says they are “an NZ family run business”- I doubt this very much. Most likely everything is overseas and they’ve got the phoney .nz website to catch people out. If I’m wrong, thats almost worst.
As an fyi, I had no idea that offshore scammers can just buy up an nz web domain. So, I know that now 🤣
Their website is pretty well done and because they’ve gone through the effort of being set up with Shopify, they look legit (well, they did to me anyway). This is how I got scammed. I figured a company can’t be a scam if it’s set up via the Shopapp and has an .co.nz website (learned my lesson there haha).
Their products show up immediately when searching for custom business signs and stickers. I read their website reviews and the Shop app reviews and thought, yeah let’s give it a go. The pricing wasn’t so amazing that it seemed too good to be true. All seemed legit. But! should have looked into it further, that’s definitely my bad. First time I’ve ever been scammed lol
Their FB and Instagram is creepy as hell and all AI.
Had I checked those out first, I probably would have avoided this.
Since digging into it further, I’ve also noticed negative reviews disappear (mine included) which raises concerns about whether the company is removing criticism to maintain the appearance of being legitimate and trustworthy to snatch up more dummies like me 🤣
Something I have learned from this is that if a website doesn’t seem to have a physical NZ business address and/or you can’t find an NZBN, maybe do more research.
If they aren’t offshore scammers, then the alternative is that they’re an extraordinarily shit company with absolutely zero customer support, accountability, or regard for their customers. Either way, neither explanation makes them a business anyone should trust.
I have initiated a chargeback through my bank to recover the money.
Anyways, there we have it! Learn from my balls up
Buyer beware