Hi, all - I'm writing about water damage remediation and reconstruction pertaining to a condo in New Jersey. Thanks in advance for your help. Please let me know if I've missed anything important. This being a condo and there being two insurance companies involved, there has been a lot of back and forth, but I'm going to try to cut to the chase.
My central question is: if either of the insurance companies we're dealing with has deemed our reconstruction company "too expensive," is it possible that we'll have to pay out of pocket for any of this (besides our deductible)?
A month ago, the unit above ours had their sink overflow for hours and damaged the ceiling, walls, and floor in the hallway of our condo. The same night, we filed a claim with our insurance (NJM) and, since it was a Sunday, called an emergency 24/7 remediation team to start the dryout. Within a couple of days, the adjuster for our insurance came out to do his assessment. The demo and dryout was completed about three weeks ago, but we're waiting on the payout from insurance at this point to start the reconstruction (we don't have enough savings to pay the 50% deposit to start work without insurance).
Our NJM policy kicks in after the building's insurance (FMI). Our adjuster had requested the building's policy documents upfront, which I assumed meant that he was doing all of the work with their insurance, but this wasn't the case, so I only just contacted the building's insurance (FMI) last week about sending their own adjuster.
Even though this is neighbor-to-neighbor, it seems like FMI will still cover some amount of the damaged drywall (not the LVP we had installed over the terra cotta tile floor, since it's not original, although NJM has said they will cover this).
When the FMI adjuster came today, he seemed surprised that we were using this particular restoration company because they are, in his words, "notoriously expensive". (I was using whoever was local and would respond at 8pm on a Sunday night, that's how.) He said he needed to contact the company to get their work estimate; I offered to send it to him, but he declined, saying he had to contact them anyway and had some things to discuss with them.
Our adjuster/insurance has already accepted the restoration company's estimate and says they will cover what the condo association insurance doesn't, but I'm still concerned because our adjuster has also raised concerns about the pricing.
Thanks again!