r/Insurance • • Oct 09 '23

A guide to interacting with this sub - read me first

176 Upvotes

This post is designed for people posting here for the first time, for the people that have been volunteering to help here for years and everyone in between. The stated goal is to foster a friendlier attitude throughout the sub.

But before we start, there's been a recent influx of spam from one source. So that you are aware - ALEJANDRA ORTIZ HERNANDEZ and FRAN POWELL are spammers. They're part of a spam ring all over Reddit, and they're probably trying to steal your money.

And they'll kick your dog when you aren't looking.

If you are new here, please realize that none of us have any stake in your claim or coverage. We are not here to sell you anything or to save some company money. Treating responders poorly because you don't like the answer is going to attract a lot of negative attention.

We get the same questions over and over, and maybe this is the answer that you need:

  • How much will my insurance go up after a ticket/accident/lapse in coverage? We don't know unless your state has a statutory requirement for your very specific situation.
  • My premium went up $X. How do I fight this? You can't. The only thing you can do is shop for new coverage, which we can't do for you.
  • How much does everyone else pay for coverage? Unless you're lucky enough to get someone in your exact demographic in your exact part of the world, the answers you're going to get are useless.
  • How much is my claim worth? We don't know. (note: if you're asking a more complex question about your claim, that could be very different)
  • How long will my claim take to close? We don't know (again: a more complicated question might have different answers)
  • Why is this person trying to sell me something? Report that post/comment/chat/private message to the moderators and let them handle that.
  • Will you help me commit fraud or otherwise break the law? No. Absolutely not. And we may ban anyone that does try to do that.

Ultimately, we are here to help you. This is a community of volunteers that wants to help navigate a complex system that is one of the lubricants of the financial world. Lots of lives are impacted by insurance directly and indirectly, and it can be a complicated system. Here are some things that make a good post where you can get help:

  • Location (Country and state/province at a minimum)
  • Type of insurance involved (Auto, Homeowners/Renters, Commercial, Health, something else)
  • A brief description of the problem and any advice you've gotten so far

Finally, here are some definitions of common terms that could help you get taken more seriously:

  • Adjuster - the person that handles your claim, makes coverage determinations and processes payments
  • Agent - the person that sells a policy. Some agents get involved in some claims, although that is the exception to the rule.
  • Underwriter - the person that decides how much a specific policy will cost for a specific risk.
  • Rate - this is the way your final price is calculated and is usually used synonymously with "premium", "cost" and "price".
  • Full coverage - don't use this term. There's no agreed definition, even among the regular posters here. People asking otherwise good questions or posting good answers that use this term often find themselves down voted to oblivion for including it.
  • No Fault - there are 18 states that, at least to some extent, make automobile bodily injury claims be paid by your own policy first instead of someone that caused your injury. There is only one state (Michigan) that makes damage to your vehicle No Fault. All Canadian provinces have some sort of No Fault provision for injuries, which is one reason why we need to know where you are when you're asking questions.
  • Collision coverage - this fixes your car when it collides with something else or another car hits it.
  • Comprehensive coverage (also known as Other Than Collision) - this covers your car for almost everything else, including floods, fires, tree branches and lightening strikes. Usually animal strikes are covered here, but not always.
  • Deductible - this is the amount that you agreed to pay in case of any claim. Your payment comes before any insurance payment. Deductibles are occasionally waived, but that's the exception, not the rule.

This is a community of volunteers that generally understands the insurance system. When we get things wrong, it is usually through lack of information to get a precise answer. Hopefully this guide will help you get good results.


r/Insurance • • Feb 08 '24

Soliciting, private messages and you

44 Upvotes

It's time for a new reminder about the rules of this sub. There is never any reason to offer to contact another poster privately, especially if that poster has a question about placing coverage or a claim. Here is the rule:

The only rule of r/Insurance is that solicitation is prohibited. This means asking people to PM for any reason, offering to quote coverages for visitors, or soliciting agents and/or buyers to use your particular carrier. r/Insurance should be a place where people come to exchange information and ask questions without worrying about solicitation from agents. This includes adjusters, underwriters and brokers since we do not vet anyone.

You also received a version of this if you subscribed to the sub.

If you think that this doesn't apply to you, please think again. There are no exceptions in this, including "but I asked them to message me!" This sub is a safe space for people to ask questions about insurance. It is not here for anyone to try to profit from it, whether they're an agent, public adjuster, software vendor, personal injury attorney, headhunter, diminished value expert or anyone else that is not here to offer free help with no expectation of remuneration.

If you receive a message from someone offering you any sort of business proposition, whether a quote for insurance, legal representation (yes, there are lawyers unethical enough to solicit people on Reddit), damage reports or anything else, please let the moderators know via mod mail or in this thread. You should also report that message to the admins (we don't see that report, though). We take things like that seriously.

We really don't like banning people. Seriously, it's the exact opposite of why any of the moderators volunteered for the role. But we don't vet people before they post, and if people that break the rule find out that we enforce it whenever we see it broken.

And with that in mind, we have a very healthy community of posters that are here not only to help but to make sure that those who can't follow the rules have the damage that they're doing limited. Thank you to all of you for volunteering to help not only those confused by the insurance process but help keep those that want to think that they're special at bay.


r/Insurance • • 6h ago

Auto Insurance Leased car insurance

8 Upvotes

Im completely new to all of this so please bear with me lol. I recently leased a 2026 car, and now I'm trying to figure out what kind of auto insurance I should get. I'm honestly overwhelmed by all the different coverage options and have no idea what's necessary versus what's just extra.

I'm already paying quite a bit for the lease, so I'm trying to keep my insurance costs as low as possible without making a bad financial decision. I'm the only person who will be driving the car.

For those who lease, what coverage do you have? What would you recommend getting, and what can I skip to save money?


r/Insurance • • 6h ago

Auto Insurance Insurance Jump ins scam

2 Upvotes

Hi, I was involved in a minor rear-end accident on October 6th, and I’m now dealing with a situation that has me extremely frustrated.
I was at fault for the accident, and I’m not disputing that whatsoever. However, the other driver is now claiming that an additional person was in her vehicle who I am 100% certain was not there.
Immediately after the accident, I spoke with the driver and specifically asked if everyone was okay. She told me, “Yes, my baby is in the car.” I saw who was present at the scene, and there was no additional woman in the vehicle.
Here’s where things get suspicious to me:
When the other driver initially filed the insurance claim with GEICO, she reported that there were only two occupants in the vehicle: herself and her baby. GEICO confirmed this information to me. There was absolutely no mention of a third person being present when the accident was originally reported.
Now, several weeks later, the other driver has retained a personal injury attorney, and suddenly a third person is being added to the claim as an alleged passenger who was injured in the accident.
This person was never mentioned at the scene, never identified in the initial insurance claim, and only appeared in the claim after the other driver obtained legal representation.
GEICO has confirmed that they’re investigating whether this additional person was actually in the vehicle. However, I was also told that if she has medical documentation claiming injuries from the accident, there’s a possibility they could pay her claim.
Unfortunately, the police weren’t called to the scene. I have photographs of the vehicle damage, but I don’t have photographic proof of who was inside the other vehicle. My dashcam footage from that day has also been overwritten.
I’m extremely frustrated because I have absolutely no problem accepting responsibility for an accident I caused. However, I have a serious problem with the possibility of someone receiving compensation for an accident they weren’t even involved in.
My questions are:
Has anyone dealt with someone claiming to be a passenger when they weren’t actually in the vehicle?
How do insurance companies investigate disputed passengers when there isn’t a police report or video footage?
How significant is it that the driver initially reported only herself and her baby, but a third person was added after retaining an attorney?
Can GEICO deny this additional person’s bodily injury claim if there’s no independent evidence proving she was in the vehicle, even if she has medical records?
Has anyone experienced something similar, and what was the outcome?
I’d especially appreciate hearing from insurance adjusters, SIU investigators, or anyone who has dealt with a similar situation.
I’m not disputing fault for the accident. I’m disputing the existence of an additional passenger who was never reported until after an attorney became involved.


r/Insurance • • 3h ago

Auto Insurance How long to file repair claim with car insurance?

1 Upvotes

I had a minor accident and have been trying to settle it outside insurance since it's a simple repair. No police report and no claims have been filed yet. I have also not notified insurance. The incident occurred well over a month ago now, almost 2 months. I would really prefer paying cash, but the owner is being a bit difficult, so I want to know if they have any likelihood of actually getting a repair claim approved this far down the line. I do not want insurance to payout at this point, because I don't want my premium to go up. I have a clear record up to this point, so I know it would increase once I have an incident on CLUE. Even if they deny the claim, I'm sure they would count it as an incident? Location is FL, company is Progressive. My policy just says reporting needs to be "timely", no specific date limits.


r/Insurance • • 16h ago

Home Insurance Adjuster for condo's insurance made a comment about our restoration company being "notoriously expensive" - is this a concern for our claim?

8 Upvotes

Hi, all - I'm writing about water damage remediation and reconstruction pertaining to a condo in New Jersey. Thanks in advance for your help. Please let me know if I've missed anything important. This being a condo and there being two insurance companies involved, there has been a lot of back and forth, but I'm going to try to cut to the chase.

My central question is: if either of the insurance companies we're dealing with has deemed our reconstruction company "too expensive," is it possible that we'll have to pay out of pocket for any of this (besides our deductible)?

A month ago, the unit above ours had their sink overflow for hours and damaged the ceiling, walls, and floor in the hallway of our condo. The same night, we filed a claim with our insurance (NJM) and, since it was a Sunday, called an emergency 24/7 remediation team to start the dryout. Within a couple of days, the adjuster for our insurance came out to do his assessment. The demo and dryout was completed about three weeks ago, but we're waiting on the payout from insurance at this point to start the reconstruction (we don't have enough savings to pay the 50% deposit to start work without insurance).

Our NJM policy kicks in after the building's insurance (FMI). Our adjuster had requested the building's policy documents upfront, which I assumed meant that he was doing all of the work with their insurance, but this wasn't the case, so I only just contacted the building's insurance (FMI) last week about sending their own adjuster.

Even though this is neighbor-to-neighbor, it seems like FMI will still cover some amount of the damaged drywall (not the LVP we had installed over the terra cotta tile floor, since it's not original, although NJM has said they will cover this).

When the FMI adjuster came today, he seemed surprised that we were using this particular restoration company because they are, in his words, "notoriously expensive". (I was using whoever was local and would respond at 8pm on a Sunday night, that's how.) He said he needed to contact the company to get their work estimate; I offered to send it to him, but he declined, saying he had to contact them anyway and had some things to discuss with them.

Our adjuster/insurance has already accepted the restoration company's estimate and says they will cover what the condo association insurance doesn't, but I'm still concerned because our adjuster has also raised concerns about the pricing.

Thanks again!


r/Insurance • • 6h ago

Health Insurance Question for MI based sales reps.

1 Upvotes

I work with a team of physicians and we are seeing the chaos that’s coming from the increasing deductibles and so forth.

Curious how Michigan agents and brokers view direct primary care. Does it come up with your individual or small-business clients, or is it mostly off their radar?

I’m involved in DPC here in Michigan and would like to better understand the broker perspective. Does it address a need you hear about from clients? Or is there a reason it doesn’t really fit into those conversations?

Feel free to dm or post here.


r/Insurance • • 6h ago

Health Insurance UHC claim COB- help and advice wanted

1 Upvotes

So I have the United healthcare plan as my primary. I do all my eye doctors primary care healthcare anything with U HC. This year I added a Aetna vision plan from my job insurance. I have no other health insurance outside of UHC and Aetna.
Had a deviated septum surgery with UHC. UHC claim adjuster keeps denying covering it claiming my Aetna VISION plan was my primary.

It’s a work insurance so I can’t cancel/ deactivate it mid year until Jan 2027.
But by then the filing date for coverage for my surgery would’ve passed I was told from my doctors office.

Apparently UHC wants a letter from Aetna or my HR stating this insurance is cancelled. I’m so lost and dazed— this was a NOSE surgery how tf is a vision plan going to cover that?

UHC case managers are truly evil.

What do I do? I can’t pay for the whole surgery myself.


r/Insurance • • 10h ago

Auto Insurance Car model factor in insurance?

2 Upvotes

Is car insurance more expensive based purely on what model you drive? My parents are saying an older lexus sedan would be more expensive than a honda fit because ones a lexus & the others a honda. All other factors ignored, is that true?


r/Insurance • • 7h ago

Home Insurance Need advice on potentially having coverage dropped

1 Upvotes

So we closed on our home a month ago and have been living here for a couple of weeks. Today, I got a letter in the mail from our homeowners insurance company stating that they did their drive by inspection and will be dropping our coverage due to excessive moss on the roof. In the letter, they stipulated that we a full roof replacement is required. To be sure, there is quite a bit of moss on *some* portions of the roof, but three fourths of the roof is *entirely* moss free. These sections are, unfortunately, not visible from the angles of the property that the insurance agent would have had access to.

What are my options here? I live in Western Oregon and it rains nine months out of the year. I can't imagine what the expense would be to have a full roof replacement in late fall/winter, on top of having JUST taken out the biggest loan of my lifetime to buy the house in the first place. I still have some savings left, but not nearly enough for something like this. Do I have ANY leeway, or is my coverage bound by their exact recommendations? Is cleaning off the moss myself an option? Would I be better off letting them drop us and getting another insurance company to come out and take a look *after* I clean the moss from the roof?

Please help talk me off a ledge...


r/Insurance • • 8h ago

Auto Insurance Advice for insane insurance rate

1 Upvotes

Recently liberty mutual acquired Safeco, my insurance holder. Ever sense then my rates have gone up, from about $250 to now $344 and soon to be $459 after selling my old car for a new one

Some personal info for context:

I am 27 and my wife is 28, we both have clean records, no tickets and no accident’s

The first car is a paid off 2003 Chevy Trailblazer

The new car is a 2024 Nissan Sentra

After seeing my insurance go up over $110 overnight, I contacted progressive for a quote. For the same coverage progressive is offering $240 a month compared to liberties $459

Can I have advice from other people, why would the same plan be less than half what I am currently paying, and she i switch to progressive? Because I want full coverage on my cars but I can’t afford liberty

Insurance info:

Liability: $100k/300k
Underinsured Motorist BI: $100k/300k
Underinsured motorist PD: $50k
Personal injury: $35,000
Comprehensive: $250 deductible
Collision: $500 deductible

Roadside assistance; yes


r/Insurance • • 9h ago

Any advice on supplement 7 weeks after repair.

1 Upvotes

So on my way home from work a 18 wheeler tire came off in front of me It hit my car and I ran over it. I took my car to the body shop insurance paid for the repairs. I picked my car up about the first week of September and the check engine light was on I asked the owner if he could check the light for me I had a code for misfire cylinder 4 and also P0507 code he tried to erase it but it came back on. I took my car to advance they told me to change the coil pack and plug which I did parts purchased from Kia. Check engine light went off after misfire code was erased. Mechanic advised me that P0507 could be a couple things he started with cleaning throttle body no more check engine light. Fast forward to October no check engine light but my car went in limp mode scanner was put on same code P0507 get my car towed to mechanic my turbo went out in car 2023 Kia mechanic sent me video of the turbine snapped. I never mentioned to them about the tire because I honestly didn’t think the 2 had anything to do with one another. Well I was talking to another mechanic that said the tire could’ve caused damage under the hood and cause debris to get in as the blades where worn and turbine snapped off. I’ve paid for the turbo replacement but I was wondering was this worth asking body shop to send in supplement to insurance or let it go. Throttle body was replaced by Kia in 2024 other than that no other problems with car.


r/Insurance • • 4h ago

Over Policy Limit Damages

0 Upvotes

Say a case is in litigation and defense (Insurance) company took a gamble by undermining or offering lowballs total damages throughout litigation when they could've settled sooner but didn't and also denied plaintiffs policy limit demand. if property damage limits is $25K and total damages comes to $50K all documented, verified and plaintiff is asking for $35K in mediation to settle or it goes to trial....what happens from an insurance standpoint? would they pay the extra $10K if PD limit is $25K? or go to trial and if pay the excess where or what pot would it come from? (No bodily injury just property damage and the at fault driver does not carry UMPD.) Thanks


r/Insurance • • 1d ago

Fired for cause, travelers insurance has questions.

47 Upvotes

I was fired for cause from an insurance agency 3 and half years ago. The gist is that my boss and I had a big fight and he fired me. Then in an effort to prevent me from filing unemployment, he submitted to the carrier that I was fired for cause “premium manipulation” he submitted 6 customer complaints that called in across a 12 months period of clients who were confused over minor billing things. I’m trying to get appointed with Travelers now and they are asking “Our information indicates you were terminated for cause in 2023. Please provide information and documentation related to that matter.”

What is the best way to explain this? Will they deny my appointment?


r/Insurance • • 18h ago

Liberty Mutual can't explain or document its short-rate cancellation fee, which seems to be approximately 35% of unearned premium

4 Upvotes

I'm dealing with Liberty Mutual over a short-rate cancellation charge on my auto insurance policy in New York, and I'm getting increasingly frustrated. I wasn't shopping around, I sold an unused second vehicle.

I've reviewed my policy documents and cannot find the fee schedule or formula that supports the amount they're charging. Based on my calculations, Liberty Mutual is retaining approximately 35% of my unearned premium as a short-rate cancellation penalty.

Here's the problem:

I've spoken with four different Liberty Mutual representatives, and not one has been able to explain how the amount is calculated.

None has been able to identify where in my policy I agreed to this calculation.

If there's a separate short-rate cancellation table, endorsement, or filed fee schedule, nobody has provided it despite my requests.

I've reviewed the policy myself and cannot find anything establishing this 35% charge.

I'm not disputing that short-rate cancellation provisions can exist or that insurers may be permitted to charge them. I'm questioning how a company can assess a material financial penalty without being able to show the customer the provision or calculation supporting it.

My questions for anyone familiar with insurance regulations or Liberty Mutual:

Does Liberty Mutual have to disclose the short-rate formula in the policy itself?

If it's in a separate filing, how do I obtain the actual schedule being applied to my policy?

Is it reasonable to expect the insurer to provide a written calculation and identify the specific provision authorizing the charge?

At this point, I don't know what's more frustrating: the fee itself or the fact that four company representatives cannot explain where it comes from.

I shouldn't need to reverse-engineer a 35% penalty to understand the terms of my own insurance contract.


r/Insurance • • 11h ago

Auto Insurance [CA] Auto: Low-speed rear-end, other driver asking $400 cash. Do his tinted tail lights matter?

0 Upvotes

Location: California
Insurance type: Auto (my policy is from New York Geico)

What happened: I rear-ended another car at under 5 mph. Neither of us saw visible damage at the scene, and I didn't take photos. We exchanged insurance info. Later he sent a photo showing light scuffs on his rear bumper. Some of the marks, especially along the bottom edge, look older to me, but I can't be sure.
His tail lights are heavily tinted/smoked (aftermarket, as far as I can tell). It was harder to see him braking. His own photo shows the tint, though the lights are off in it.

Where it stands: He first asked about my deductible, then said I'd owe my collision deductible if he went through insurance (my understanding is his repairs would go under my property damage liability, not my collision). He offered to settle for $400 cash. I'm considering countering around $175 to $200 with a signed release.

Questions:
Realistically, does the tinted tail light issue shift any fault in California, or is it mostly irrelevant for a rear-end?
Is $400 reasonable for bumper scuffs like this, or should I ask for a shop estimate first?
If he files against my liability coverage instead, would a small paid claim like this likely affect my rates, or is that unknowable?
Anything I should make sure is in the release before paying?


r/Insurance • • 5h ago

Home Insurance Policy Cancelled

0 Upvotes

Hello all,

Recently I received a letter saying that my home insurance policy was canceled because "I didn't send proof of the repairs" that were one on my property, however there are a couple factors at play here;

1) I did email the proof as soon as the repairs were completed, as requested by my insurance, two years ago, I have proof of this

2) I never received the letter they sent in the first place

So I was informed that apparently I haven't had home insurance for the last two months and counting, which is incredibly concerning heading into winter.

So my questions are the following;

1) Would I be able to sue with any sort of reasonable grounds given I did everything that I was supposed to, when I was supposed to, yet was cancelled for no reason

2) Am I able to cancel my remaining policies with this company as a result of their negligence? I can realistically save a lot more by switching anyway.

3) IF I choose to stay, there is no way they could try and backdate payments for the months I was not insured right?

TLDR: Insurance was canceled for not providing proof of repairs completed to my property, however I have email records proving that the information requested was sent on time.

Thanks all.


r/Insurance • • 11h ago

Geico auto claim payout

1 Upvotes

I was involved in a car accident in July and the Geico policy holder was at fault. I was offered $5000 personal injury and $8000 for medical. And my son was $7500 for personal and $2300 for medical. Our insurance already took care of the medical and paid for those. Geico is saying they will pay medical bills directly. So what does that mean? My hospital bill that Insurance paid was $6600 and I have a $300 bill left over. Why aren’t they just sending me the checks directly so I can pay whatever out of pocket expenses I have?


r/Insurance • • 12h ago

Auto Insurance What are some tips to avoid deer collisions?

0 Upvotes

r/Insurance • • 12h ago

Auto Insurance Pay-by-the-mile car insurance in Iowa?

1 Upvotes

I live in Iowa and I am in a living situation in which I very rarely use my car, only really in the dead of winter and even then not very often. I need pay-by-the-mile insurance, preferably using an ODB device and not an app that thinks I am driving when I am riding my bike or in someone else's car. Anyone help me?


r/Insurance • • 7h ago

Auto Insurance My husband was hit from a driver who did not yield at the stop sign. Neither have dash cams, we have the same car insurance, but there is a possibility we’ll be able to get a security footage from the building I work in.

0 Upvotes

My husband was on his merry way to pick me up from work and he ALWAYS takes the same route every time he drops me off and picks me up from work. Earlier this evening, he was getting ready to turn right when a car hit him on the driver’s front side. The said driver was at a stop sign, and according to my husband, the other driver did not yield. I personally believe my husband because it’s a stop sign, he had the right of way. The other driver is claiming that she was already far from the stop sign to have yield. It became a he said she said situation. They exchanged informations on driver’s license, registration, insurance and both parties took photos. The driver’s father ended up coming to the other driver’s rescue and demanded we paid out of pocket so neither of our insurances go up. Luckily, the building that I work in has multiple CCTV cameras surrounding the area, and said I could get a copy if I come back in the morning.

Once we get the footage, we are reporting to our insurance before they can lie and file a claim against us, especially if we have the same insurance.

Has anyone had the same experience? And are we going about this the right way, or should we file a claim even before we get a copy of the security footage? This is in NYC btw.


r/Insurance • • 9h ago

Monzo contents insurance beware!

0 Upvotes

I’m sharing my ongoing experience with Monzo Premium’s insurance underwriter (Chubb) and their loss adjusting agent (Sedgwick) as a warning to other subscribers and to see if anyone in the community has advice on claims .

I was robbed of my vintage rolex whilst walking and have made a claim on my contents policy with chubb via monzo . Since then i have had home visit by a loss adjuster , one hour video interview then they instructed a jeweller to validate the watch who asked for invoice and contacted the merchant. I believe they cant find a single reason to decline the claim and are now after 6 weeks ,revisiting the scene of the crime which i went over with them countless times . I believe the loss adjusting firm Sedgwick just cant accept defeat and are trying to stall my claim for theyre own internal targets.

I have now made formal complaints to all parties involved and hope a complaint handler can see the case in black and white and issue settlement .

insurance companies try to onboard you in hope they can find something to decline you for when really they should underwrite the policy from inception as they are technically issuing a legal agreement and are taking that gamble .


r/Insurance • • 13h ago

Auto Insurance Pickup Truck Hit My Car

1 Upvotes

This morning, my car got hit by a pickup truck. I filed a report but didn’t get a chance to get pictures myself or their insurance. The police report won’t be available for 3-5 days so I filed a claim with my insurance. I was wondering if I should wait the 3-5 days and close the claim in favor of the other drivers or continue with mine? The police told me they admitted they didn’t see me and caused the accident. Any advice would be appreciated. This is my first accident and first car :/


r/Insurance • • 9h ago

Monzo contents insurance beware !

0 Upvotes

I’m sharing my ongoing experience with Monzo Premium’s insurance underwriter (Chubb) and their loss adjusting agent (Sedgwick) as a warning to other subscribers and to see if anyone in the community has advice on claims .

I was robbed of my vintage rolex whilst walking and have made a claim on my contents policy with chubb via monzo . Since then i have had home visit by a loss adjuster , one hour video interview then they instructed a jeweller to validate the watch who asked for invoice and contacted the merchant. I believe they cant find a single reason to decline the claim as its specified on the policy too and are now after 6 weeks ,revisiting the scene of the crime which i went over with them countless times . I believe the loss adjusting firm Sedgwick just cant accept defeat and are trying to stall my claim for theyre own internal targets.

I have now made formal complaints to all parties involved and hope a complaint handler can see the case in black and white and issue settlement .

insurance companies try to onboard you in hope they can find something to decline you for when really they should underwrite the policy from inception as they are technically issuing a legal agreement and are taking that gamble .


r/Insurance • • 15h ago

Shoddy work by contractor sent by Liberty Mutual

0 Upvotes

Two years ago my toilet wasn’t installed properly and had a slow leak that caused substantial water damage in my bathroom. Liberty Mutual covered some of the damage and sent out a contractor to fix it.

Within a year the wall next to my tub, that the contractor replaced,was turning moldy. I contacted the contractor like 15 months after the incident and they begrudgingly came and recaulked the tub. They said they used the wrong caulk.

Fast forward to now. A different contractor came to fix the wall that turned moldy again and found that when the tub was installed they left a strip on clear plastic on the tub itself, so the caulk never really adhered to anything either time it was applied.

I assume I’m SOL here but it just seems wrong that I used Liberty Mutuals contractor who did shoddy work and now I’m stuck with the bill. Is there anything I can do? Apologies for typos and grammar, I’m just pissed.