This company is awful
I call this company last month and explain to them. I would like to have a security system installed. I explained which monitors I wanted, or what features that I wanted. And got a price quote
Hey also told me the technician can come out in the morning and give you a run through of everything and then go over it all and then install it. If you want, if not, they can leave no pressure
Installation guide gets here who is sick or has allergies. But I had to give him an entire box of tissues, I did feel bad for him. His nose was just snotty and gross
He tells me it shows me everything. And I was like, I don't want all that, and he said, well, that's what his work order said. Well, I'm telling you what I know. I ordered since I'm the one who called your company for the service. I said you're trying to sell me the whole home system. Every piece you have and I don't want that. I only want these two cameras and then the door and window
We go over the price of everything. And he tells me it's going to be like a hundred and twenty dollars a month, and I was like, wow, I was quoted sixty six dollars a month
And I asked him, if you take your fingerprint, smart home door sensor off, what would that bring us down to cause? I really didn't want it, but I will take the other things
He tells me, well. Mine is the smart home fingerprint thing and home automation set up and system. You're back down to the sixty six monthly fee okay set it up
He again asked me if I still wanted the outside camera. I said, yes, I want. He's like, you know, it's hardwired. Yes, I understand that. That's exactly what I wanted was a hardwired camera. Yes, sir. Yes, that's what I wanted
I told him I wanted to indoor camera, and they said the nest bell doorbell was free great, and I got the little hub extra did not get the automation and doorbell doorkno
I was charged $85 roughly up front. While here, they also have to make sure your um card works properly with their system. You cannot use cash app venmo. Paypal, you have to use a like a bank card, basically, or a regular credit card
So we do that, and we put it on a regular credit card which they seem to have cut off this card, though, is tied to my contract
My contract was four thirty six months. Total. With everything was roughly 2400 dollars for the thirty six months
Today I get an email that says a payment cannot go through 41 dollars
Well, that's odd, because my bill is 66
I call the card company up and ask Em. What's going on? What this car? They said, yeah, they don't
Take this type of card anymore, which was a one pay card Mastercard. They don't take chime cash app. Venmo none of
Anyhow, i'm glad they did it to themselves. And stopped taking my card. Because now all of a sudden, they're singing a new tune that I owe 107
I said my bill on ADT here on the security app said 66, and they said, yep, that's just for the service. I said that is not what I was told. I was told and we went over it and here in the end of the entire document. It says the entire bill, your pay in full monthly after is 66.
Then, in small writing about a page down, it says something about $41 and $1500 equipment fee, but this is nowhere on their A. D. T app that has the bill for the equipment and a bill for the service. I could have bought this equipment for like $400 of Amazon. Myself for the Google Nest hub and the camera
It's insane to me that they didn't tell me. No with equipment and fee as a $110. No, they don't say anything, and if they were able to take my card number and charge it. Today I would have never noticed
So they laughed at me when I called, and they were like. No, your service is $66, but you need to pay for the equipment. I would have bought the equipment off Amazon for a couple $100. I don't need you to do that. These things have stickers on them. And I could stick them to my windows myself. I didn't need to him to install anything. Except the one hardwire camera. He did not want to do if you have a dt. Or any other security, you ask them to show you itemizing, not just for service because I asked them, what is my monthly bill and they only gave me my service fee, except when I asked him, what would it be monthly? When it had the home automation doorknob handle thing, and for some reason that was a hundred and ten dollars, but it went back down to sixty six, when we took that piece of equipment off which doesn't make sense to me,
then he lied
Apparently, it doesn't matter that he lied. It doesn't matter that the order he told me was put an incorrectly. None of that matters. He also sat here and told me how much he hated his city. How awful people were about grifting? And trying to get over or not, understanding even what they're doing. He's one of them