“Is GoFundMe safe?” Yes. But unfortunately, there are people that try to take advantage of other people’s kindness or distress, so today I wanted to take a quick look at different common online fraud schemes we see.
This advice is specific to GoFundMe, but it’s good to practice caution and vigilance in all of your online interactions.
Types of fraud schemes to watch out for
First, all communications from the GoFundMe team will come from an @ gofundme.com address. If someone is reaching out to you about your fundraiser from an email that’s not @ gofundme.com, be cautious.
- Offers to “help” your fundraiser. Someone offers to run your page, withdraw donations for you, guarantee you hit your goal, or boost your shares, for a fee or a percentage. We don’t do this, and no one does it on our behalf.
- Donors who ask for something in return. A “donor” says they’ll give, but only for a fee or if you send your bank login, wallet link, home address or other personal info. Real donors give through your GoFundMe page and don’t need compensation for their generosity.
- Phishing. An email or text with a link to a fake GoFundMe sign-in page, often pretending to be a donor, a beneficiary, or one of our employees. The link doesn’t go to gofundme.com (hover or long press before you click).
- Romance scams and fake job offers. Someone builds trust over weeks and then asks for money or financial details–on GoFundMe, this is often in response to people that have had success or raised a lot of money. Or a “GoFundMe is hiring” post that asks you to DM instead of linking to our Careers page.
What to do with suspicious emails:
- Don’t reply, don’t click.
- Forward it to our security team at accountsecurity@gofundme.com. Text? Email a screenshot.
- Already clicked? Change your GoFundMe and email passwords now, turn on two-factor with your bank and email, and contact us.
How to report GoFundMe fraud: Concerns about a fundraiser → “Report” on the page. Someone impersonating us? → use "Contact Us" in our Help Center to share the message. We’ll check it.
Full breakdown of the online fraud schemes we see most, including phishing and romance scams, is up on u/gofundme and in our Help Center article.
Stay safe out there, and as always, if you have any questions, drop them in the comments.
- Megan from GoFundMe