Hi everyone! I’m looking for help troubleshooting a persistent FHE01 error in Forza Horizon 6 on PC through Xbox Game Pass. I’ve tried several troubleshooting steps already, but nothing has fixed the issue.
PC specs
GPU: NVIDIA RTX 3050 6GB
RAM: 16GB
CPU: Intel Core i3-9100F @ 3.60GHz
Platform: Xbox app / PC Game Pass
Wheel: Logitech G27
Description of the issue
The game was running normally earlier the same day, and it had been working fine on this exact same PC. It also worked normally when I was at my dad’s house, so I’m trying to figure out what could have changed.
The game now crashes with error FHE01. It can happen during a race or while playing, but one particularly consistent trigger is opening the in-game settings menu. Whenever I try to open the settings, the game crashes before I can access them.
Another strange symptom is that the mouse cursor remains visible on the screen at all times, including while driving. It never disappears as expected.
Logitech G27 and input-device testing
I own a Logitech G27 wheel. It worked normally in Forza Horizon 5, including its buttons and controls.
I initially suspected that the wheel or Logitech software might be causing the problem, but I tested the game with the wheel disconnected. I even disconnected every peripheral except the mouse, and the game still crashed.
I had Logitech Gaming Software 5.10 installed and tried different ways of closing it properly. I also uninstalled the Logitech software, but the issue persisted.
I haven’t been able to establish whether the G27, its drivers, or the software are related to the crash.
Troubleshooting already attempted
Verified the game files through the Xbox app.
Launched the game with the G27 disconnected.
Disconnected all peripherals except the mouse.
Checked for background programs such as MSI Afterburner, RivaTuner Statistics Server (RTSS), Overwolf, and Citrix Workspace; none were running.
Properly exited Logitech Gaming Software and later uninstalled it.
Investigated legacy Logitech wheel software/support.
None of these steps solved the problem.
Windows crash information
Windows Reliability Monitor recorded a crash involving forzahorizon6.exe.
Exception code: 0xc0000005
Executable version: 6.461.691.0
I noticed that Logitech Gaming Software had been installed at around 9:18 AM, while the crashes started at approximately 4:32 PM. However, since the game also crashes with the wheel disconnected and after uninstalling the Logitech software, I don’t know whether this timing is relevant or just a coincidence.
What I’m trying to figure out
Could the FHE01 error and exception code 0xc0000005 indicate a game, driver, Windows, or input-handling issue?
Could the permanently visible mouse cursor and the settings-menu crash be related?
Could Logitech G27 drivers or legacy wheel support still cause problems even when the wheel is disconnected and the software is uninstalled?
Is there a way to identify the actual cause using Windows Event Viewer, crash logs, or another diagnostic tool?
Has anyone experienced the same symptoms and found a fix?
I’m trying to avoid repeating the same basic troubleshooting steps, since verifying the files and disconnecting the peripherals haven’t helped.
Any suggestions or diagnostic steps would be greatly appreciated. Thanks!