r/fo76 • u/AeonsLux • 15h ago
Discussion // Bethesda Replied I lost my 2k+ character and over a thousand dollars today because of support.
Had that unique problem that some players have where their game links to somewhere else when you first installed and for over a year I never thought much of it. Recently I found a few bundles that I'd had liked to purchase from the ticket submission form, so I reached out to support to see if it was possible. I read that unlinking accounts could make you lose everything, so I was hesitant and instead opted to question support to see what would happen if I did get help. The first agent was attentive and we exchanged a few tickets as I gave all my necessary info. Half way through, a new agent took over. And I assume this agent didn't read that I was just ASKING what would happen. So he took it upon himself to just link the two accounts seeing that all the info was there. And, yeah. 3 thousand hours gone. Over a grand down the drain, countless friends and communities I was able to make and get into, all the rare apparel I spent sleepless nights grinding for, all the camps I made with my fiance and uploaded to YouTube. Gone. To top that all off my fiances engagement ring broke and we're both in a catastrophic state. This is my no good terrible very bad day. Thank you reading, and thank you for playing with me. I hope they can resolve this, but I'm not feeling hopeful anymore. Thank you to the best community I ever met and played with. I'm gonna have to move games again to somewhere I don't risk losing it all. If you'd like to see what me and my fiance made, it's on my page. Not promotional, just simply letting you visit a graveyard at this point.
Update 1- ticket was escalated and the mod on here was very supportive. There's no guarantee on anything, but it will be reviewed first thing in the morning. I will update you all then. Thank you so much for the support we really appreciate it! Another reason we love this community so much and don't want to lose it.