First world problems, I know, but here goes…
April(ish) 2026-Yarn dyer announces Halloween countdown boxes for pre-order (to be mailed out October 1st) *this is an immersive (and interactive) type thing to begin on 10/18 and run through counting down to Halloween.
Cost of the MCN fingering weight yarn only box was ~$250USD. I’m unsure of the pricing of the “ultimate” box with all of the little extra bits and pieces. I am also unsure if the boxes of different base yarns were a different price. It’s been awhile since ordering…
August 31: Pre-Orders close
Sept 1: Just kidding they’re closing FOR REAL FOR REAL today.
Sept 22nd: Email announces a second round of pre-orders is now happening (to be shipped on or around November 1st, so won’t be participating in the event “live” but will have access to it afterwards).
End of Sept/Beginning of October: some people get shipment notifications** I received mine on 9/29, I know of someone else who received theirs on 10/1.
10/5: Email goes out apologizing for running behind on getting orders sent out. Says “everyone will have their set before the event starts on the 18th-even if I have to overnight it to you.”
10/8: Another email goes out “sharing a little more about what’s been happening behind the scenes”. States they ran out of some of the undyed yarn from their supplier which added an “unexpected challenge” to production and “contributed to our shipping delays”. Once again states they are “committed to getting your yarn to you in time for the event. If we need to upgrade shipping at our expense to make that happen, we will”.
10/14: Sends out another email once again stating about the “unexpected delay” with their yarn supplier. Then says they “lost a few days of packing during the hurricane this past weekend”. Apologies are given and an announcement that “The good news is that all the yarn has been dyed!”.
Beginning in October people begin chatting on the business run discord-which brings us into today. People started putting pieces together and realizing things are just a hot mess.
Yarn dyer has still been sending out regular email newsletters about her life, her pets, etc. Also still sending out emails announcing and soliciting orders for other Halloween themed drops & Christmas Advent Boxes for pre-orders etc. It’s disheartening to say the least. And seeing as how today is October 17th and the event begins tomorrow, I think it’s safe to say that their guarantee and commitment to get everyone their orders in time is not happening.
I’m most disappointed by the fact that way back in the summer that there were supply issues happening…yet they not only left the original pre-order open until September 1st but then ran a second round of preorders beginning September 22nd?!
And I am empathetic & sympathetic that life happens and all. I also understand that they are a mom & son company and it’s just them. However, I also know we are talking about THOUSANDS of dollars here. And the admittance that you knew there were issues starting back in the Summer and didn’t pause pre-orders, and then to take another round of preorders, and then choose not to communicate until days after the first shipping date had come and gone when you KNEW shipping would not be occuring on time just feels icky to me.
**Also in chatting, it appears not everyone was receiving the email updates (and they did check their spam folder too).
I just want my Halloween Countdown pretty yarn box to be able to complete my project that is waiting for the second half to be done (and was made with this dyer’s Halloween countdown box from last year). 😭😭😭
And I’m sad that this has now left a distaste for them as I have enjoyed working with their yarn.
EDIT: I meant to include their name in the title-it is Southern Skeins.
EDIT 2: I have just been removed from the discord server with no explanation, no yarn box, and no refund. Love that for me. 😒
EDIT 3: 10/19-Event page updated to state “Due to the delay all orders, including yarn only orders, that shipped late received a surprise item as an apology for the late shipping**.”**
So I guess it makes it all better that everyone who did not receive their box in time gets a surprise free item as an apology.
Meanwhile I’m still sitting over here saddened because I genuinely still wanted my box, I still wanted to participate in the event and be on the discord. I also just wanted some clarification on the way things were handled so I was discussing. I never thought that would be an issue. Especially because it literally began with me posting where I was actually vouching (defending) SS to someone asking if they were even a legit company. 😞
EDIT 4: 10/20-Event page now updated to say the following
“Shipping Status:
We apologize for the delay in shipping We are a mother/son business and packing the individual minis took longer than we anticipated. Totally our fault and we own that mistake with bad estimating how long this would take. Please accept our sincere apologies for the delay and thanks for extending us patience, forgiveness, and grace.”
Sooooo which was it?
-Your supplier was out of yarn?
-Oh wait no, it was the hurricane that happened days after your original ship date impacted your ability to pack yarn?
-Wait, it was back to being supply issues so you didn’t get it dyed in time?
-Wait wait again, it’s because you did “bad estimating” on how long it would take to pack individual minis?
Edit 5: 10/21-An email was sent out by Tyler stating “We are working hard to get all of these packed and in the mail to you this week.” and “thank you for your patience”.
At this point it’s just comical that they still have not gotten boxes sent out that were supposed to be shipped out almost 3 full weeks (20 days) ago. But that “extra little something” being put into boxes will make up for it I’m sure.
Edit 6: 10/22-Event page updated to include the following. *The discord note is quite entertaining to me…yet another thing that is not true. As recently as yesterday they were still removing customers from being able to participate in the discord.
Shipping Updates
“Southern Skeins provided shipping-delay updates via our email management system to purchasers of the Jack the Ripper: Serial Skeins True Crime Yarn Countdown Box + Podcast Experience on the following dates:
October 5, 2026, at 4:21 PM EDT
October 8, 2026, at 6:30 PM EDT
October 14, 2026, at 7:04 AM EDT
October 21, 2026, at 2:56 PM EDT
These communications provided updates regarding production and fulfillment delays affecting the preorder. If you didn’t receive them it is because you opted out of receiving emails from us or we kindly suggest you check your spam/junk folder.”
Contact Us
“The email questions are coming in quicker than we can respond. Please allow approx 48 hours for a response. Sending multiple emails only delays our response. Remember we are a mother / son team of two people. Thank you for your patience with us.”
About Us
“We have been in business over 12 years and have over 10,000 sales on Shopify, in addition - Faire, wholesale to yarn shops and thousands sales on Etsy and craft shows/festivals.”
Join Our Discord Group.
“At this time we are not monitoring our Discord server nor any DMs sent to us. You all may chat amongst yourselves there and enjoy that as a fun private space for the participants.”
EDIT 7: 10/24-Event page was updated to shuffle around the orders of the different yarn bases. I can’t understand why other than it just makes it more confusing for the customers.
It’s also stated that “Once all yarn is delivered we will start the fun activities. Thanks for bearing with us - you haven’t missed anything.”
There is also a listed email update that says it is “scheduled to be sent on 10/26”. Why post that you have already typed up and have scheduled an email update to be sent out? Why not just send it then? If you know it’s not being sent at the time of the update, why mention it at all? They just cannot seem to get it together.
I’m tired y’all. I’m tired of having to make sure I keep these posts updated so that customers have some sort of connection to their purchases. I’m tired that they just keep spewing nonsense out instead of actually taking accountability. I’m just tired of it. This whole thing is much bigger than I think any of us realized a week ago. And it’s disheartening to think that someone who boasts that they have been in business for over 12 years would have ever thought that this was an acceptable way of treating your customers and/or that they would be able to come out of it unscathed.
At what point did they decide they were just going to make this the train wreck it has become? Also not to be dramatic here but who the hell is Dave? It’s been thrown out to us multiple times that it is just the 2 of them, a mother and son duo-Jenna & Tyler. So who is Dave and why is he consistently being thrown into the mix but never introduced? 😫
EDIT 8: 10/26-THE LONG AWAITED SCHEDULED EMAIL UPDATE HAS ARRIVED:
“Firstly, we at Southern Skeins apologize for the delay in shipping your Jack the Ripper order. A combination of unforeseen delays in our supply chain has slowed us down.
We hope you accept an apology by way of 50% off your next order (with code “wearesorry”), and give us the opportunity to continue providing you with the best yarn we can put together for you.
Thank you for your time and attention.
Sincerely,
Tyler
Southern Skeins”
I have no words.