Hello everyone,
I’m looking for advice from freelancers who have experienced a similar situation with Upwork’s account suspension and appeal process.
My Upwork account was permanently suspended on August 26, 2026, with a notice stating that there were “violations on your account, or an account you are associated with.”
Here is a brief timeline of my case:
- June 2026: My account was restricted due to “irregular activity” after I logged in from a new computer while traveling within Vietnam.
- July 9, 2026: Upwork confirmed that my identity verification was completed and the restrictions on my account were removed.
- August 26, 2026: My account was permanently suspended.
- September–October 2026: I submitted several appeals and supporting documents, including government-issued identity documents and a Vietnamese tax certificate connecting my legal name with my Upwork account name.
- October 28, 2026: Upwork reiterated that its decision was final, that my account would remain suspended, and that it would not respond to similar correspondence.
To the best of my knowledge, I have created and operated only one Upwork account. I have never intentionally used another account to circumvent Upwork’s policies.
I understand that successful identity verification does not necessarily resolve every possible compliance concern. However, I am confused about what changed between the removal of my restrictions in July and the permanent suspension in August. I have not received a specific explanation of whether the concern relates to my own account activity or a possible association with another account.
I would appreciate hearing from anyone who has experienced a similar situation:
- Has your account ever been permanently suspended after Upwork previously confirmed your identity and lifted restrictions?
- Did you receive any meaningful clarification after several appeals were rejected as final?
- Were you able to pursue a legitimate review through another appropriate channel, or obtain your personal data to better understand the situation?
- Is there any practical advice for someone who wants to resolve the matter properly without violating Upwork’s rules or creating another account?
I am not asking anyone to identify another user, disclose confidential information, or bypass Upwork’s security procedures. I am simply hoping to learn from others’ experiences and understand what legitimate options may remain.
I have spent many years working in mechanical engineering and manufacturing, and I joined Upwork hoping to build professional relationships through honest work. This situation has been difficult, and I would genuinely appreciate constructive advice based on firsthand experience.
Thank you for taking the time to read my post.
Please share your experience or suggestions, especially if you have dealt with a similar suspension after identity verification.