r/Skullcandy • u/Antique_Doubt_6757 • 1d ago
Help & Troubleshoot Unable to get a proper customer service
A little more than a week ago i purchased the skullcandy crusher evos on sale on the official skullcandy website but i didn't rly like them as they were too extreme for me. I tried returning them (im still in the 14 day return policy) but the site keeps giving an error and i cant seem to be able to speak to a human person. My emails get automated replies that send me to the ai assistant on the skullcandy site, and the ia keeps telling me to send an email to help@skullcandy.com so im stuck in an endless loop. This is by far the worst customer service experience I've had and i was wondering if there's a way i can return the item and get my money back.
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u/OkLow8659 1d ago
Cracked my old Crusher ANC's open last night to compare them to the latest units..
Found this in the process, try it! 🤙
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u/OkLow8659 1d ago
My apologies, I didn't read the whole post, just saw the customer service part.
Whenever you're chatting with ai bot, tell it your issue, then explain that you'd like to speak to a human. If it's after business hours, that's fine. It will create a ticket for you and a human with respond to the ticket via email. They'll send you a label, then you pay weight and shipping.
The last time I had to do it they sent credits instead of back to my account like I thought. It ended up working out for me though, because I ended up using the credits on the 1080's when they were on sale and pulled the method 540's for $89 out of pocket with the remaining credits that I had left from the 1080's discounted price.
But I'm sure if you're truly dissatisfied with the evos and explain that, they'll reimburse your account.
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u/OkLow8659 1d ago
Will*
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u/Antique_Doubt_6757 1d ago
i did but ive been waiting for days now without response and i have to send them back before october 30. Is it normal that it could take more than a few days?
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u/OkLow8659 1d ago
Go into your email and search SkullCandy, see if there's a missed email and get back to me.
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u/OkLow8659 1d ago
Okay, I'm really sorry to hear that, are you signed up as a member? And if you opened the ticket on Friday you may not hear back until tomorrow or Wednesday due to business hours.