User wants me to replace her PC, no questions asked , and without manager approval. I told her we don't replace anything without attempting to fix it first

[u/lulu04223]

But her son does IT security for the DOD, gas, electric, and water companies.

[u/zantehood]

Having unauthorized people access the PC = likely compliance breach

[u/lulu04223 → u/zantehood]

But he works for the DOD! Always trust the guhvermint.

[u/ApiceOfToast]

Miss, im the manager here. I cannot replace your PC without first consulting the department of Homeland security's Helpdesk. I hope you understand. Those are just our procedures 

[u/edmonton2001]

do the needful...

[u/Mattyj273]

Buy a refurb and give it to her as new

[u/B4rberblacksheep → u/Mattyj273]

Just just run a script that has a fake progress bar and tell em you’ve reticulated the splines on the hard disk

[u/cybersplice → u/B4rberblacksheep]

Guess what voice I heard that in.

[u/recoveringasshole0]

Her son, the typical IT Security guy.

all offense intended to cybersec guys and gals.

[u/SpunkMasterSaga]

FYI - Haha

[u/BluebirdExpress6279]

You would think working an IT job for the DOD wouldn’t require another It job with an energy company, and a third IT job wirh the water company. Karen’s son is busy three jobs and all

[u/UserProv_Minotaur]

Odds are her son told her to do something that actually made things worse.

[u/Bourne069]

So tell her to have her son do it...

[u/fr33bird317]

If it is a problem it’s easier to replace the pc.

[u/Squeaky_Pickles]

I had a similar user a couple months ago. She claimed her "tech savvy" son and Claude AI told her that my company was secretly applying a Teams policy only to her account that prevented her from using her microphone and camera in meetings intermittently. And sent me a list of nonexistent (presumably Claude hallucinated) settings to check in the Teams admin center. And yet anytime I replied back with troubleshooting steps she didn't do them because Claude and her son clearly knew better.

[u/irishcoughy]

Users being too dumb to spill coffee on a computer and show it to their manager has to be the opposite of a recession indicator.

[u/Alice_Alisceon]

As someone on security (albeit not working for the illustrious DOD or the ever so venerable critical infrastructure companies whose reputation certainly precede them): kindly don’t ask me consumer hardware questions. I have no idea how to most efficiently find out that your PCI connector has a crack the size of the Grand Canyon running down it.