Even though I didn't get any call. can anyone please review what is wrong in my resume? I'm applying for SOC tier 1 or IT technical support but no call yet!!! I'm very frustrated
" I'm a GC holder"
Technical Skills
SOC Operations: SIEM/EDR triage, endpoint investigation, IOC analysis, incident escalation, vulnerability scanning, threat
hunting, MITRE ATT&CK, CrowdStrike, regex, Microsoft Defender for Endpoint, Microsoft 365 sign-in and audit logs
Identity & Access: Okta, Active Directory, Microsoft Entra ID, Microsoft 365 administration, MFA enrollment, account
provisioning and offboarding, least-privilege and privileged access reviews, Group Policy, Google Workspace
Compliance Foundational knowledge of ISO 27001 and NIST CSF.
Security Tools: Splunk, Elastic SIEM, Wazuh, Snort, Wireshark, Nmap, OpenVAS, Burp Suite, ZAP, YARA, VirusTotal,
AbuseIPDB, Ghidra, Detect It Easy (DIE), HashMyFiles, Nessus, Qualys, OWASP Top 10
Networking and Security: TCP/IP, DNS, DHCP and Wi-Fi, HTTP/S, network traffic, firewalls, VPNs, IDS/IPS(Snort)
Systems: Windows Server, Linux,(including Kali Linux), Windows 10/11 and macOS ,Microsoft 365
Programming: Python, PowerShell, Bash, SQL, Java, C/C++, SQL, XML, HTML
Certifications and Training
CompTIA Security+ — ISC2 Certified in Cybersecurity (CC) — Cisco Cybersecurity Defense Analyst — Splunk The
Cybersecurity Landscape — Cisco Introduction to Cybersecurity — Microsoft The Cybersecurity Threat Landscape —
Microsoft Security Essentials: Concepts, Solutions, and AI-Powered Protection — Essentials in System Administration by
Microsoft — CompTIA CySA+ — in progress
Professional Experience
Cybersecurity Specialist Intern — PROJXON Oct 2025–Present
• Triaged approximately 200 security alerts monthly using Splunk, Microsoft Defender for Endpoint, and network security tools,
with threat intelligence enrichment (VirusTotal, AbuseIPDB); escalated about 12 validated cases monthly to Tier 2 analysts.
• Tuned about 20 Splunk correlation searches with security engineering and 12 alert rules using IOC enrichment, reducing the
proportion of alerts classified as false positives from 40% to 20% and cutting average triage time from 15 to about 9 minutes.
• Supported incident containment by isolating affected endpoints through EDR, blocking malicious indicators, and coordinating
compromised-account disabling with IT.
• Investigated credential attacks and suspicious PowerShell activity through endpoint, Entra ID, Microsoft 365, and network log
correlation; mapped findings to MITRE ATT&CK.
• Prioritized vulnerability remediation across 80+ assets using CVSS severity, public exploit availability, asset exposure, and
business impact; coordinated with IT to close 5 Critical/High findings within 14 days and validated fixes through version
checks, change-record reviews, and Nessus rescans.
• Administered onboarding, offboarding, and least-privilege permissions through Active Directory and Google Workspace,
auditing 50+ accounts and correcting 8+ permission inconsistencies weekly.
• Streamlined onboarding through documentation updates for 20+ interns, reducing average setup time from 45 minutes to
under 20 minutes.
• Reviewed approximately 40 administrative accounts and identified a help desk account with 3 unnecessary administrative
group memberships; validated access against job requirements, documented the risk, and coordinated removal with the AD
team, verifying required business access remained intact.
• Strengthened security procedures and awareness by drafting 2 incident response protocols in collaboration with the security
team , updating 10+ SOPs, and developing 5 training materials reaching 80+ employees, with approximately 30 employees
trained directly.
AI Trainer — Scale AI Jan 2024–Apr 2024
• Evaluated 2,000+ AI-generated responses monthly for factual accuracy, policy compliance, and adherence to task guidelines;
documented issues and provided feedback to engineering and quality teams.
• Labeled training data with 98% annotation accuracy and conducted 100+ quality reviews weekly to identify inconsistencies
and maintain dataset quality.
• Created and tested 50+ prompts weekly to evaluate model behavior, identify edge cases, and assess response quality.
• Helped reduce annotation inconsistencies by 15% through guideline adherence, peer feedback, and detailed quality reviews.
Graduate Teaching Assistant – Network Security — ***\* University Aug 2023–Dec 2023
• Guided 25+ graduate students in cryptography, firewalls, VPNs, and intrusion detection systems for CMPE 209: Network
Security and Applications.
• Evaluated 200+ security exercises and lab assignments, communicating technical findings and actionable feedback to reinforce
network defense practices.
Graduate Researcher — ***** University Aug 2022–Dec 2023
• Designed a lightweight, extensible LOLBin detection framework using regex-based (regular-expression) tokenization and
correlation-based pattern matching to accommodate diverse Windows command structures and incorporate new patterns.
• Implemented command parsing, tokenization, and normalization to generate reusable patterns from a 650-command corpus
comprising 350 malicious commands from LOLBAS and 300 benign commands.
• Evaluated training-set sizes and correlation thresholds, achieving a 98.8% true-positive rate and a 4.9% false-positive rate in
separate experiments using 300 reference patterns and a 90% correlation threshold.
• Published the work through ProQuest; collaborated with advisor on IEEE journal submission.
IT Support — ******* University Jun 2021–Aug 2022
• Provided Tier 1 and Tier 2 IT support for approximately 2000+ users across Windows, macOS, Microsoft 365, VPN, and
hardware, resolving 300–400 requests monthly with a 75–80% first-contact resolution rate.
• Remotely diagnosed and resolved hardware, software, network, and VPN issues, managed account provisioning and credential
lifecycle ,role changes, offboarding, license assignments, and group permissions in Active Directory and Microsoft 365, processing
5–10 account creation and offboarding requests monthly while enforcing least-privilege access.
• Supported Microsoft Authenticator enrollment for 80+ users and configured MFA for 5–10 new users monthly, maintaining
above 95% coverage and resolving most MFA and lockout issues within 15–30 minutes.
• Administered Okta identity and access tasks for employees, including user provisioning, Single Sign-On (SSO), password resets,
account unlocks, and MFA enrollment; troubleshot authentication issues to restore access to business applications.
• Audited 90–100 user and service accounts quarterly, including privileged accounts, correcting 5–10 access findings per review
by disabling inactive accounts, removing unnecessary permissions, and updating group memberships.
• Set up laptops applications, and peripherals for 3–8 new hires weekly, tracked 100–120 devices and licenses in ServiceNow, and
completed quarterly inventory audits.
• Tracked incidents and service requests in Jira Service Management and ServiceNow, documenting troubleshooting and
resolutions; escalated 5–10% of tickets with logs, error details, and reproduction steps and maintained knowledge-base articles
for recurring issues.
Career Break – Family Caregiving — Jan 2011–Aug 2022
• Took a career break to raise children before returning to graduate study and pursuing cybersecurity.