Who else has had their 5G internet crap out this morning?

Some webpages load because apparently my router is getting a couple 4G bars. YT weirdly works, but other things like external apps have server connections time out. Support's been useless, I get technical issues are outside their scope, even the Rogers AI Anna support bot fails to respond.

Stop taking everything we love and slapping a $ on it. Definition of corporate greed. Hope this company crashes and burns in hell.

My phone has basically been useless away from my house for the last 12 hours or so. Basically nothing will load if I'm on any kind of 5G/4G/LTE data. No images on websites, barely anything in discord, can't sign in or play any games, Spotify will only play my offline library. I have full bars the entire time, but nothing works.

I feel like I can't be the only one this is happening to, but I've given up being on hold for 2+ hours twice now and Rogers' outage page says everything is fine.

Does anyone have any insight? My phone's antenna can't have just spontaneously died, right?

Edit: I'm in Southern Ontario, if that makes any difference.

Hey all,

I just basically redesigned my network thinking this was my fault, but both wife and I's phones were not working. I narrowed it down to Rogers wireless but still didn't know why.

I noticed the APN Protocol settings were set to IPv6 only and APN Roaming Protocol to IPv4/IPv6. Settings online are here: https://www.rogers.com/support/mobility/apn-settings. Im not sure if this changed recently like yesterday, or they actually have a ipv6 outage but thats the quick fix.

I am assuming DNS resolution is failing on the IPV6 side

tl;dr: create a new APN, copy your settings exactly from the Rogers APN internet settings in Access Point Names, except "APN Protocol" which will be IPv4. 5G restored, flip back when all is confirmed working again.

Settings off a S22Ultra:

- Name: Rogers Internet

- APN: Itemobile.apn

- Proxy: Not set

- Port: Not set

- Username: Not set

- Password: Not set

- Server: Not set

- MMSC: http://mms.gprs.rogers.com

- MMS proxy: mmsproxy.rogers.com
- MMS port: 80

- MCC: 302

- MNC: 720

- Authentication type: None

- APN type: default,supl,mms

- APN protocol: IPv6 <------- change to IPv4

- APN roaming protocol: IPv4/IPv6

- Enable/disable APN: APN enabled.

- Bearer: HSPA, GPRS, EDGE, UMTS, LTE, HSPAP, HSDPA, NR, HSUPA

- Mobile virtual network operator type

So my mom is with rogers right, she has automatic payments enabled, and they take the money every 4th of the month. Now she wanted to change the payment date to the 10th of every month. She was on hold for an hour before getting someone, then the agent transferred her to another department and it took ANOTHER HOUR before getting someone on the line. Fast forward to after the call, they didn't even change the date of the payment, and the bill amount has changed??? What the hell are those guys on. Honestly fuck Rogers and their shitty service

The iPhone box was opened? And there’s some greasy finger prints on the back of the phone. The screen protector is still on. It’s the phone that I ordered and the outside of the Purolator box looks untampered with.

What the heck should I do? I know that scam is going around so wtf.

Anyone else experiencing their 18 pro data super slow after updating to 27.2? My phone was blazing fast before I updated yesterday and now I can barely get a web page to load even with 4 Bar 5G+ signal. When I’m on wifi everything is perfect. I did the network reset and that did nothing to help. I’ve switched from 5G to LTE and doesn’t help. No VPN turned on. Everything worked perfect till I updated yesterday

Rogers must have a dozen people working on nothing else, but how to get money out of people for absolutely nothing.

Here's another example of how they gouge their customers. Is it even legal to only accept payment with their credit card?

Seems like a pretty big blow to the card, although the cashback is still decent

I recently went on a 9 day trip to Curaçao and purchased the Rogers 14 day Caribbean Travel Pass for $70. I wanted to be able to use my data and make calls if needed.

During the trip, I made a few short calls to the front desks of the resorts I was staying at. I didn’t think twice about it because the Rogers website clearly states:

“If you've got a Canada-wide plan, then you won't be charged long-distance fees for calls made or received within your travel destination or to Canada. Long-distance charges only apply if you make or receive a call to a country outside of your travel destination.”

I was in Curaçao, calling local Curaçao numbers, so I had no reason to believe I’d be charged extra.

Fast forward to today, and I receive my bill with an additional $40 in long-distance charges for calls allegedly made to Sri Lanka.

I have never called Sri Lanka in my life and have absolutely no reason to. I called Rogers to dispute the charges and even provided the names of the resorts so they could easily verify that the numbers belonged to hotels in Curaçao.

They denied my request and said I was responsible for the charges.

I escalated the issue, and their explanation was essentially that the calls could have been routed through Sri Lanka, meaning I was still responsible for paying.

Excuse me, what?

How am I supposed to know how a phone call is routed behind the scenes? As a customer, I relied on the information published on Rogers’ own website, which clearly states that calls made within my travel destination are not subject to long-distance charges. I was calling local numbers while physically in Curaçao. Why should I be expected to anticipate hidden charges based on how those calls might be routed?

In the end, Rogers offered me an $11 credit, leaving me to pay the remaining charges on top of the $70 I had already paid for the Travel Pass.

TL;DR: I paid $70 for a Caribbean Travel Pass, made a few short calls to local hotels in Curaçao, and was charged an extra $40 in long-distance fees for calls allegedly routed through Sri Lanka. Rogers refused to waive the charges, despite its own website stating that local calls within my travel destination would not incur long-distance fees. They offered me an $11 credit and called it a day.

Save yourself the headache and get an eSIM from another provider. If you’re using Rogers, I’d seriously consider keeping roaming off and using an alternative for calls and data even if you’re enrolled in Roam Like Home. The whole experience has been incredibly frustrating, and the customer service has been disappointing, to say the least.

Did anyone else who pre ordered their iPhone duo received theirs already?

Long story short started happening 2 weeks ago until I could not recieve any SMS texts at all. I can send texts, recieve calls, make calls and my mobile data works

Did all basic troubleshooting. I thought it was a phone issue so I replaced the phone I had for 6 years with also a new SiM card

After a few hours, same issue. Miraculously got ahold of "technical support". Claimed nothing was wrong and chuckled - told me to wait a few hours. Next day and 14 hours later the same... after 3 hours on hold, I finally got through. After giving details and more holding got a ticket number and they said it would be escalated... still waiting and it's hindering my work since I rely on receiving SMS texts at times

I try calling again for an update at least but obviously stuck on endless wait on hold and the chatbot is useless

Anyone else had or has this issue too? I'm kind of lost. I've had my phone number for 11 years

Did anyone who switched away from Rogers and signed up with Telus or anyone else for home internet and TV, is it better?

If I switched to Telus or elsewhere, do they take care of cancelling Rogers or do I do that?

So I recently bought this router (with unlimited data) and after setting it up, it worked perfectly for a day. But, it suddenly disconnected and I cannot find a signal anywhere. It stays orange no matter how many times I move it and reset/reboot it. I tried every single place in my apartment. I tried troubleshooting from my computer to the router itself. It worked perfectly fine so I don't think the location is the issue. I have no idea how to fix it and it feels like i tried everything💀

Does anyone know what we can do about being charged internet for an old address we don’t live at anymore? We have spent HOURS on hold, on the phone, with every single department and our local store and they WILL NOT CANCEL IT. Every agent assures us it’s cancelled and that they’ve made “notes” and we are literally just keep getting charged every month??

Trying to port a number to Telus

I had previously ported a number to Telus, replies yes, and shouldn’t have had any worries.

Here we are a month later, Telus said Roger’s declined the transfer. Waited on hold for 3 hours for technical support to not give me any assistance, and said they would call me the next day at 12:00. Confirmed multiple times over the phone that they were gojng to call my other number. No phone call. Called customer service and they said they cannot assist I will need to go into store. Store cannot get me an eSIM on my phone for the number I’m apparently still paying Roger’s for.

How is this even possible???!

Edit: was also told that Roger’s cannot bypass the phone authentication (Telus seems quite certain you can), and cannot agree to ports that Telus confirms are valid (told this by Roger’s rep over the phone).

Rogers corp store would only let me have the duo in store stock if I activated a new plan.

If I wanted to buy outright and pay their already higher price by $85 +$40 setup fee, I would have to order online.

Did get around it by cancelling my plan next day but I dont knw why they wont just sell as a corporate store lol.

I get it if dealer stores do that

Can’t seem to receive SMS. Sending is fine. Have waited on hold with technical support for an aggregate 3+ hours today. What the fuck?

I finally understand how AI is going to end humanity. It won’t be killer robots. It’ll be Rogers’ customer support.

I just spent 15 mins trying to reach an actual human about roaming, and their new AI agent has taken my will to live. It doesn’t understand the problem, loops back to the same useless suggestions, and there’s apparently no path to a real person.

I genuinely can’t fathom how nobody at Rogers has tried calling their own support line to see whether a customer can get anything resolved. Has a single executive tested this?

My theory: complaints are about to drop dramatically, and Rogers will call it a win. Not because problems are getting fixed, but because people are giving up.

Or maybe recruiters finally got bored of making job seekers’ lives a misery and went to work for Rogers support. Instead of using AI to auto-reject résumés, they’re now using it to make customers’ problems even worse.

Has anyone found a way to reach a human at Rogers? A magic phrase, a different number, a sacrifice to the router gods? I’m out of ideas.

On November 20th, the payment of over 700 for the iPhone 15 Pro Max I’ve been using under the "Save and Return" program is coming due. I do not wish to pay the remaining "keep it" balance; instead, I would like to return the phone. When and how can I go about returning it? Could you please share your experiences?

Home internet and phone 5G ( just phone data not wifi ) have been out since this afternoon in Toronto

I've been trying to get on a call with Rogers for 2 hours now. Is there any other way I can get connected with them? I've missed 2 meetings today and yesterday I wasn't audible during my calls half the time. This internet is horrible.

I ordered a phone with the Rogers card with Fido, but the transaction didn’t work and now it show the transaction 2 time (they took my money twice.) I called to cancel, but they weren’t letting me cancel the order, and insisting to wait 3-5 business days for them to actually take the money. I want to cancel my order now. How do I do that? Thank you.