I’m sharing this as a warning for anyone buying expensive components from Newegg and as a reference for how they handle defective items. I’ll update this later once my credit card dispute actually finishes.

The Setup & The Defect

Late last month, I ordered a 96GB G.Skill DDR5 kit from Newegg for a gaming and AI build. It wasn't cheap.

Soon after building, I started getting random crashes. Debugging hardware is stressful, especially with return windows closing fast. Tests on the RAM didn't show much, so I did a swap with my wife's PC, which I built earlier this year and is completely stable.

I put the 96GB kit in her PC and her RAM in mine. Almost immediately, my PC stabilized, and hers started crashing just like mine. The problem followed the sticks on a known working system. It was definitely defective RAM.

The Mistake (My Warning to You)

Here is my biggest warning: Do not touch the stickers on your RAM.

When installing, I peeled the serial number stickers off because I was worried the heat would melt the adhesive. I didn’t throw them away. I put them safely inside the original box. I had all the original packaging, but Newegg (and manufacturers) are very strict about detached labels. Just leave them on.

The Return & Communication Breakdown

Since Newegg didn't have replacement stock, I chose a refund. I was well within the 30 day "hassle free" window, so I thought it would be an easy process.

Here is the timeline: * October 14: Newegg received the returned package. * October 21: After a week of silence, they finally emailed me questioning the detached serial number stickers.

I called support hoping to clear it up. They told me the returns department doesn't have a phone number. You can only respond to their email and wait. I told them over the phone that if I didn't get a reply the next business day, I would do a chargeback. I followed up by email again 5 days later (3 business days). Nothing. Complete silence.

Taking over a week to process a defective return under 30 days is ridiculous. It feels like mentioning a chargeback made them just pause my return and ignore me.

The Credit Card Dispute

Since communication went dark, I am forced to begin the dispute process.

I understand packaging policies, but contract law still exists. If you buy a product, it should work. Missing packaging or detached stickers doesn't change the fact that the product was defective. A retailer’s internal policy doesn't just erase basic consumer rights.

My goal here is to give y'all another point of reference for Newegg returns. I’ll update how my dispute shakes out!

I bought two DDR5 RAM kits through Jawa for roughly $2,400. Both arrived wrapped in what appeared to be ordinary bubble wrap, without visible anti-static protection.

I contacted the seller about ESD-safe packaging. I wasn't claiming the RAM was damaged or asking for a refund. I wanted an explanation and to know whether he'd reconsider his shipping practices.

Instead, after I left a negative review, the seller contacted me asking that I remove it. He repeatedly brought up his children, his family's livelihood, and religious blessings. He eventually said, "You do what you feel is right."

I never introduced religion into this transaction. I bought computer parts and raised a legitimate concern. I don't think invoking religion and family to make someone feel guilty about an honest review is appropriate.

I reported this to Jawa, explaining that the religious pressure made me uncomfortable and unwelcome.

Jawa reviewed the messages and defended the seller's conduct. Their reasoning was essentially that he hadn't threatened me, offered compensation, or made any explicit demands.

Apparently, ending a guilt trip with "It's your choice" makes everything preceding it acceptable.

Jawa also confirmed that ESD-safe packaging is recommended but not required, even for bare RAM. They never verified whether this seller's packaging was ESD-safe. Buyers also can't attach photographs or external evidence links to reviews.

To be fair, support eventually answered my questions, and my review remains published.

But here's what bothers me most: I told Jawa that the religious appeals made me uncomfortable, and they defended the seller rather than taking my concern seriously.

I respect everyone's religious beliefs. I expect the same consideration for mine. A technology marketplace should welcome people of every faith and no faith without making them navigate religious appeals during commercial disputes.

I no longer feel welcome on Jawa, and I've lost confidence in how they handle customer concerns.

TL;DR: Bought $2,400 in RAM, questioned the packaging, and left a negative review. Seller invoked religion and family while asking me to remove it. I complained that this made me uncomfortable. Jawa reviewed the messages and defended his conduct. ESD-safe packaging isn't required either. I'm sharing this because buyers deserve to know what standards Jawa actually enforces.

So I was smart, I built my computer upon hearing that the orange thing was elected, and I knew computer parts were going to go up in price. Sadly, I wasn't prescient enough to buy a backup GPU.

My Gigabyte 4080 super is failing now, and Gigabyte has earned itself a reputation of being a weasel, doing everything in their power to deny honoring warranty.

I'm wondering if I even want to bother dealing with them. My stress is already high enough, and I don't know if I want to bother fighting with another anti consumer company. I may just buy a new card from a different manufacturer, and pay the exorbitant prices.

I know that would mean I'm caving into a trash company, but they sound absolutely miserable to deal with. Am I wrong? Do people actually have good experiences?

I should add that I use gaming as a way to destress, so the idea of going 1-2 months without it, while dealing with Gigabyte, just sounds awful.

So I had bought a 9060XT from NR Info on Amazon IT a bit over a Yr ago. I've been having this issue where only occasionally the XFX logo lights start to flash and no display out (PC boots fine and I get display via mobo)

I can send it to them, but in worried that I'll have issues with post and not be covered. I don't mind if they send the og one back, in that case I'd still have to take it for repair but as long as I'd have it working as it is.

Alternatively I can send it to a repair shop thay can test on the whole PC. I'm conflicted if I should take the risk and send the GPU to NR Info, if they can even find an issue since it's only occasionally

Ive mentioned taking it to a repair shop first, but they keep ignoring that and telling me that I have 2 weeks to send the GPU, and I'm worried if I don't do so now I'll lose my chance of getting replaced if it actually is faulty

I bought the ARCTIC Liquid Freezer II a while back and I noticed the warranty is extended up to 6 years. I was happy to see that, but I wanted to check the RMA process. Basically, you have to ship it to them all the way to Germany. That sounds great if you live local but how does that help me in the US? I am not gonna wait months for you to repair my AIO if it needs fixing. I am curious if anyone has done the RMA for these AIOs

TLDR: For the sake of making this as brief as possible without listing EVERY troubleshooting step, please trust I did all the reseating, cable swapping, BIOS updates, driver installs etc, and the system ultimately worked fine with two other cards. My questions pertain strictly to (1) testing options where I don't have to drop off the card unattended at the shop, as I'm not risking some of the horror stories I've heard even BEFORE gpus were eleventy billion dollars, and (2) if the answer is to just RMA it, what will they likely do to replace a card that has been long discontinued? First time RMA'ing a gpu, so any heads up would be appreciated.

Ultimately, I'm seeking advice on what lengths I should go to to find a test bench before RMA'ing it and having them send me back a card well below the value and power of the 4090. More details and partpicker list below for those with more questions

https://pcpartpicker.com/list/rbVvHW

I did a 4090 build for a friend in February, card was showing all signs of DOA after full troubleshooting. It powered up the lights, but the fans didn't start up, the Q-code read D6 (graphics card abnormal), and BIOS wouldn't recognize it, even after flashing. The old 580 I plugged in powered up and the fans ran with no error code, but it wasn't recognized by BIOS either, until I wiped and did another flash, and it worked fine. Went back to the 4090, no dice. Wiped and flashed, still nothing. Again, still nothing. It wouldn't fit in my old 580 rig, so trying another system entirely was the only stone left unturned, so I went ahead and got an RMA number.

Friend snagged a 5090 instead of waiting for the RMA to come back, and first try it powered up with no error code and fans ran, but like the 580, BIOS still couldn't find it. So I flashed AGAIN, and it was suddenly recognized and has been running like a dream ever since. I tried the 4090 one last time, but again, nothin doin. Friend told me to keep the 4090 as a thanks for the build. Due to life, I just now got around to getting a new RMA number, as the last one from Feb obviously expired.

QUESTION ONE: Now that I'm finally getting around to sending it off, I can't help but feel like there was something funky going on between that particular system/mobo and would love to try it on another system to see if it actually works, but I don't have a rig that can do that, and every single shop I called within a 30 minute radius (including Microcenter) won't even let me be present for the testing, much less let me use a test bench to see if it gets recognized.

Even small shops that I offered to pay full price for "testing and diagnostics" wouldn't let me simply be present when they plugged it in to make sure it wasn't getting messed with or swapped out. I'm guessing the answer is to just RMA it, but I figured I'd get input here first, as I've never RMA'd an insanely expensive, sought after card that has been discontinued for two years.

QUESTION TWO: Assuming the correct answer is to RMA it, what should I expect to receive as reimbursement if it is indeed a dead card? Customer service was reading boilerplate to me and would tell me literally nothing about the process or reimbursement short of the fact that they do not offer monetary refunds, and that the replacement will be a card that "they believe" to be equivalent to the 4090, but is well below the value and power of the card.

Sorry for the long post, but I tried to answer as many of the questions folks would ask instead of replying back and forth in the comments.

G.SKILL earned a customer for life with this RMA

My DDR5 32GB G.SKILL Flare X5 kit that I originally got as part of a package a few years ago for around $70, was causing consistent crashes.

Fast forward to now, and the same RAM is going for an absolutely ridiculous amount of money around $600 on its own.

I figured the RMA process was going to be a headache, especially considering how much the value has changed since I bought it.

Nope.

G.SKILL handled the RMA with basically no questions asked. No fighting over the original purchase price, no trying to prorate it, no runaround. Just stood behind their product and warranty.

You obviously never want your RAM to fail, but hardware dies sometimes. How a company handles it afterward matters a lot more to me.

Couldn't really ask for a better experience.

simply telling my RMA experience with gskill last month.

i bought the RAM as part of a combo deal from microcenter in 2023. the RAM was the "free" item, valued at 1 cent on the receipt, which i was worried about being a problem. come 2026 when i finally run memtest and test all the various RAM configs in different slots, 1 stick is completely bad.

the RMA process was easy. i submitted the form on Thursday sep 10th at noon, got the RMA confirmation Friday morning, sent out the RAM via USPS ground friday, and was holding my brand new RAM on Wednesday. they never asked for the receipt, just the date of purchase, serial and location of purchase.

def a gskill fan for life for holding up their end of the bargain and making the process so easy.

Newegg shipped me someone's previous return with swapped parts. I sent them pictures and a full unboxing video. They just emailed me that they are denying the refund.

This shit is getting out of hand. I filed a chargeback but it shouldn't have to get to this point.

They need to do a better job with their inventory.

Quick recap: my Asus STRIX RTX 4090 (24GB) had a vapor chamber failure. ASUS and the retailer acknowledged it was a hidden defect. The 4090 is out of production/stock, so I went to Turkey's consumer arbitration board and got a court ruling for replacement with a defect-free equivalent.

It's been more than 9 months since i initially sent my card to the RMA service center and nine months in, this is ASUS's latest answer: a refund, or one of three RTX 5080 16GB models.

• PROART-RTX5080-O16G
• TUF-RTX5080-O16G-GAMING
• PRIME-RTX5080-O16G

The refund is the original invoice amount from 2024. Using Turkey's official inflation calculator, that money is worth less than half of what I actually paid. (not even counting the overall GPU price increases that we saw during the last 2 years, thanks to AI)

So I'm asking honestly: is a 16GB 5080 an equivalent replacement for a 24GB STRIX 4090? I use the card for local AI models and CUDA rendering, where VRAM is very important. As far as I can tell the 4090 beats the 5080 on VRAM, raw performance and compute. The only current card at or above 24GB is the 5090, which they won't offer. Am I being unreasonable not accepting the 5080 for my previous flagship model?

Hi everyone, I'd like to share my bitter experience. I once bought a Ryzen 7700x processor from Amazon, and guess what? The box arrived cracked and empty, without the processor. And despite having video evidence that the leak was on Amazon's end, this bunch of scammers refused to refund my money and brazenly advised me to contact the police, knowing full well that I ordered from abroad and couldn't contact the police in the US. I'd like to point out that I chose Amazon as both the delivery service and the seller, naively thinking that this would protect me as a customer. But that was a mistake, despite the fact that I've made several thousand dollars worth of purchases on Amazon, they don't value loyal customers.

I’m extremely frustrated with Lenovo’s customer service and wanted to share my experience.

I noticed on Lenovo’s website that some laptops had very long wait times and delivery dates months away. Since I’m traveling internationally for an extended period in about two months, I specifically wanted to order something that was already available and could ship immediately.

I contacted Lenovo support, explained the situation, and the agent recommended a laptop that was supposedly ready to ship. I placed the order based on that information.

Then nothing happened.

The processing status on Lenovo’s tracking page didn’t change for an entire month. I started worrying that the laptop wouldn’t arrive before I left, so I called customer service several times. Every time, the agent seemed unaware of what was happening and told me that the issue would be escalated and that I would receive an email update within 24 hours.

I never received a single update.

Eventually, the estimated delivery date was changed to a date after I would already be out of the country. I called again and asked whether the delivery address could be changed to my friend’s address. The agent told me that because the laptop hadn’t shipped yet, Lenovo couldn’t change the address, but that I could change it through the carrier once it shipped.

That information turned out to be wrong.

Once the order shipped and I received the tracking number, I contacted UPS. They told me the shipment was locked by Lenovo and that only the sender could change the delivery address. I called Lenovo again, and this time I was told that changing the address was impossible and that the only option was to cancel the order.

After going back and forth with the agent, I became understandably angry and specifically told them not to cancel the order. My plan was to have a friend wait at my address and receive the laptop once I knew the delivery date.

The next day, I received an email from Lenovo saying that my order had been canceled.

I called immediately. Once again, the agent had no idea what had happened and promised to fix the situation and send me an email update within 24 hours. Of course, no email ever came.

When I called again, the agent claimed that I had requested the cancellation and told me there was nothing Lenovo could do. The only option, apparently, was to place a new order for another laptop.

Seriously, Lenovo?

After waiting nearly four months, making multiple frustrating phone calls, repeatedly explaining the same situation, and receiving contradictory information from different agents, Lenovo canceled my order, even after I explicitly told them not to.

The entire experience was disorganized, exhausting, and incredibly disrespectful of my time. I bought the laptop because I needed reliable delivery before traveling, and Lenovo failed at every stage: fulfillment, communication, address support, escalation, and basic accountability.

and oh, last straw .. their chat system is even more frustrating: I was never able to identify because their stupid chat system was not recognizing my order number. Later I discovered that it was related to the fact that my order number starts with a letter that their own chat system doesn't recognize ....

Never again.

I received my computer and am extremely happy and satisfied. The pc ran smoothly, had mud-high end 9070 XT (originally was meant to get swift but received hellhound).

Parts are installed well and cable management is SO GOOD. Like seriously how? And then performance and temperatures run great. NO BLOATWARE AT ALL!

I did have the gpu power cable touching 1 of the gpu fans (through shipping it shifted there) that stopped the fan from spinning but a small moving of the cable and it was fixed.

EXTREMELY FAST and first time ordering a pre-built! (Too lazy to build myself these days tbh).

I received my computer and am extremely happy and satisfied. The pc ran smoothly, had mud-high end 9070 XT (originally was meant to get swift but received hellhound).

Parts are installed well and cable management is SO GOOD. Like seriously how? And then performance and temperatures run great. NO BLOATWARE AT ALL!

I did have the gpu power cable touching 1 of the gpu fans (through shipping it shifted there) that stopped the fan from spinning but a small moving of the cable and it was fixed.

EXTREMELY FAST and first time ordering a pre-built! (Too lazy to build myself these days tbh).

HEADS UP: Don’t shop at Hypertech Computers in OPKS. (Refurbished electronics). Tried to return a defective device within the return window. Was told the device must be returned with the cord & adapter. Both were sold separately and worked just fine. Both employees got hot and dramatic: “I’m calling 911!” Adorable. Finally got the other employee to cave - refunded the defective device and charged a 15% return fee.

Went to Office Depot, bought a new device that cost $8 more than the crappy one at Hypertech. Never buying used again.

Btw: the Po Po never showed up. 🙄🤭

Apprently, they don't have a breakout cable for my cooler, and suggesting me to buy to a china store for some reason. It's a crucial part of the cooler and you don't have this. L support. what a loss. I won't buy from this store again.

So im planning to pull the trigger on an rog ally x and 2 companies on olx have caught my eye - "Dawn electronics" and "import world".

I got in touch with both and called them they mentioned the same story that the sell products that got denied entry by customs etc hence the low price. Dawn does apparently have an actual store somewhere in east india while import world directly stated no f2f and 50% upfront. The pricing is too good to be true and ik it might be a scam but for the off chance its not please help me out!

I wanted to know if any of u have dealt w them before and if yes are they trust worthy shud i buy? Etc? This is a hail mary hoping someone has dealt with them before.

​

I have a question, I want to order pc parts from the company pcx. is it safe to order from her