r/ModSupport • u/AdrianaLaServing • 9d ago

Admin Replied Links in comment/post automations no longer working (images in comments)

We have several automations for when people type in key terms, relevant links come up. These have worked for months and all of a sudden no longer do. We’ve turned them off and on, rewritten them, done it with the rich text editor rather than manually typing the brackets and parentheses. I’m not sure what else to do but the links were important and now some of our automations are quite redundant and a lot are lacking crucial information.

ETA: Sorry, it’s just in COMMENT automations that links don’t show. It still shows just fine in post automations. I wrote it wrong in the title, I’m typing quickly as on a work break 😅

12 Upvotes

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6

u/CorrectScale 8d ago

Thanks for the report! I was able to reproduce on iOS as well. It looks like the text is still tappable/leads to the intended page. It's just not highlighted.

We'll investigate!

3

u/AdrianaLaServing 8d ago

Oh, wild! I’ll definitely edit the text then to make it more obvious it’s a link (while this glitch is ongoing) 😅

Thank you, that’s great! 🙏🏾

2

u/SampleOfNone 9d ago

Works for me on desktop when making a comment

Comment Image

are you using the app?

1

u/AdrianaLaServing 9d ago

Thank you, that’s reassuring it works somewhere!!! I won’t just turn it off completely in that case, I’ll adjust the wording though to make it clearer there should be a link for everyone.

Yes, apologies for not clarifying — I am using iOS.

1

u/SampleOfNone 9d ago

Any idea when they stopped working? And have you tried reformatting the link in the message?

Edit: Can confirm it's not working in iOS app for me either

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1

u/AdrianaLaServing 9d ago
Comment Image

Automation

2

u/AdrianaLaServing 9d ago

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Result.

This is what appears to alts too, not just to mod accounts.

Comment Image

1

u/AdrianaLaServing 9d ago

Sorry, it’s just in COMMENT automations that links don’t show. It still shows just fine in post automations. I wrote it wrong in the title, I’m typing quickly as on a work break 😅 Added this as an edit to the post body too. Oops.