r/MakeUpAddictionUK • u/kanossis • 21h ago
Has boots just stopped doing all customer service?
I bought a face wash from boots that arrived with an overpowering mould smell, the product must have spoiled. So I emailed them for a refund.
They have an auto responder that says "if this email didn't solve your issue respond with this info". I've replied to that email, followed up, tried again with a new initial email, etc. I haven't gotten a single reply from Boots and it's been weeks! At this point I'll have to do a chargeback.
I'm really shocked that such a huge company is doing this, has anyone else had this experience?