r/ITdept • • 3h ago

How does your team maintain DLP enforcement without slowing productivity?

2 Upvotes

Hi guys, the leaders at my company are saying DLP is too strict and keep complaining about how their reports are now creating much riskier workarounds so they're not also sacrificing productivity. How do we balance this so everyone is (somewhat) happy and our data remains secure?


r/ITdept • • 3h ago

What IT management tools are worth considering for a small IT team..

3 Upvotes

so comparing IT management tools for a small IT team and trying to find something that covers most of the day-to-day work without needing too many separate platforms.

The main things I'm looking for are remote monitoring, patch management, software deployment, remote access, and helpdesk ticketing.

I've come across Atera, which caught my attention because it combines RMM, remote support, patch management, and ticketing capabilities under a per-technician pricing model. It seems worth comparing with tools that charge based on the number of devices being managed.

For people familiar with Atera or similar IT management tools, how well do these platforms work in practice? I'm particularly interested in patching, automation, reliability, and any limitations that might not be obvious until you start using them.

Do you prefer an all-in-one platform like Atera, or do separate tools give you more flexibility?


r/ITdept • • 4h ago

Best MDM solution for a startup??

0 Upvotes

Hi everyone!

I'm looking for an MDM/UEM solution for a startup to manage \*iOS, Android, macOS, and Windows\* devices.

I'd love to hear from people who are currently using solutions like Microsoft Intune, ManageEngine, Jamf, Hexnode, Scalefusion, or others.


r/ITdept • • 5h ago

Replacing Adobe Acrobat at work: Foxit vs Nitro vs UPDF, beyond the licence price

1 Upvotes

A cheaper Acrobat licence replacement only helps if it covers the work people actually do—and doesn’t create more work for IT.

Disclosure: I work with UPDF. This comparison is based on public product documentation, not a hands-on benchmark.

Start with the PDF work

Foxit, Nitro and UPDF all document editing, OCR, conversion, annotation and page-management capabilities. Those features get them onto a shortlist. They don’t establish that the output, platform coverage or workflow is equivalent.

Requirement Foxit PDF Editor Nitro PDF UPDF
Editing and Office conversion Documents text/image editing and conversion Documents editing and PDF-to-Office conversion Lists text/image editing and Word, Excel and PowerPoint export
Scanned documents OCR for searchable/editable PDFs OCR documented in its desktop tools OCR and scanned-document conversion listed; check platform/package availability
Forms Form creation and filling; pricing matrix also lists JavaScript form enhancements Form creation and filling documented Form creation, field recognition and form-data import/export listed
Redaction Redaction tools; AI Smart Redact depends on the offering Redaction, including keyword search-and-redact, documented Redaction and document sanitisation listed
Revision review PDF comparison documented PDF comparison documented in the Windows guide PDF comparison listed; verify availability on the target platform
Repeated work Batch capabilities documented; check the specific operation and edition Windows guide includes batch-processing tools Batch tools listed; verify the required operation and platform

This is a capability map, not a quality ranking. “Batch processing,” for example, is not one interchangeable feature: converting a folder, running OCR and applying redaction are different requirements.

The functional gaps that can block a migration

For scanned invoices, test whether the Excel output preserves rows, amounts and usable numeric values. Searchable text alone is not the acceptance criterion.

For forms, test the existing files—not just a newly created text field. Calculations, validation, scripts and any XFA dependencies need explicit testing. “Creates fillable forms” does not establish compatibility with every Acrobat form.

For redaction, verify the saved output: removed text should not remain searchable or recoverable through copying, and hidden information needs its own check.

For signatures, separate three jobs: placing a visual signature, applying a certificate-based digital signature, and sending documents through a tracked signing service. A product advertising “sign PDFs” does not establish that all three are included in the quoted licence.

Windows and Mac also need separate acceptance tests. A feature appearing in a product family’s documentation is not enough to assume identical behaviour on both.

Then compare the enterprise package

Foxit documents cloud and on-premises Admin Console options, SSO, delegated roles and inactive-user reporting. Its on-premises offering also describes internal update management.

Nitro documents central user/licence management, SAML SSO on eligible plans and Windows deployment guides. Match the quoted subscription to the required identity and activation model.

UPDF documents central member management and licence allocation/reclamation. Requirements such as identity automation and endpoint update control need separate confirmation; the licence dashboard alone does not establish them.

Price the actual replacement

Compare quotes for the same seats, operating systems, management requirements, support and signing services. Include migration work and the Acrobat licences that must remain for specific dependencies.

For a perpetual option, check upgrade and security-support terms. For a subscription, check renewal conditions and when seats can be reduced. Reassigning a seat does not necessarily reduce the current bill.

The useful purchasing outcome is a list of roles each product can support, the exceptions that still need Acrobat, and the full cost of operating that combination. That is more informative than a feature-count winner or a headline discount.


r/ITdept • • 7h ago

two brands under one company, how do you handle signatures per domain

1 Upvotes

we run two trading names off separate domains and plenty of people send from both. right now everyone manages their own and predictably half of them use the wrong one i want the right signature attached to whichever address they send from, without asking anyone to think about it
Anyone doing this cleanly on 365. wisestamp shows up when i read about multi brand setups, haven’t tried it


r/ITdept • • 1d ago

Looking for password manager

11 Upvotes

Hello Reddit,

My tutor told me that, after I mentioned to him that Microsoft was going to “mandate” MFA starting in February, he replied:

“You know what, we need a password manager and a whole bunch of other security tools. 2027 will be the year you’ll be handling all these security issues (I’m the only ‘tech person’ at my company).”

Currently, passwords are either jotted down in a notebook or on a Post-it note, or stored in an Excel file if they need to be shared within a department (for example, I know we have only one accounting account for our electricity and gas provider).

With that in mind, I was considering using Passbolt, since it met our needs. However, since management wants to get rid of the server rack and use only the Azure cloud, I’m no longer very sure about that choice.

I then considered KeePass, but I’m not sure if I can install it on all the computers.

Furthermore, most of our employees are older people who aren’t very tech-savvy. So, which software is the most user-friendly? There's probably other great solutions but IDK

Thanks in advance


r/ITdept • • 1d ago

has anyone moved off manual signatures and regretted it

1 Upvotes

we’re on 365 and still doing signatures by hand, which is fine until anyone changes anything. i’m on the marketing side so i’m mostly chasing IT for banner swaps thinking about pushing for a proper manager. wisestamp and exclaimer gets mentioned anyone made that switch, was it worth the internal argument


r/ITdept • • 2d ago

how do you keep signatures in sync without chasing people every month

1 Upvotes

our outlook signatures are never in sync. someone gets promoted, someone moves desk, a number changes, and a big chunk of the company is still showing the old details weeks later. i find out when a customer replies asking why the phone number bounces i want to push the update once instead of doing a cleanup round every month, which is what i’m doing now and i’ve started resenting it,wisestamp came up a few times while i was reading around. no opinion on it yet.


r/ITdept • • 2d ago

Get it?

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34 Upvotes

r/ITdept • • 3d ago

I built DashFlow+, an iOS app that shows the status of the cloud services your work depends on, all in one place

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0 Upvotes

r/ITdept • • 3d ago

I built DashFlow+, an iOS app that shows the status of the cloud services your work depends on, all in one place

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0 Upvotes

r/ITdept • • 4d ago

What technology cost problem did your company actually pay to fix - and why that one?

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1 Upvotes

r/ITdept • • 5d ago

IT by design PH accommodation

6 Upvotes

Hi! Is anyone here currently working for this company? I heard they offer accommodation for employees who live far from the office.

I’d like to ask if the accommodation is decent and comfortable, or if it’s more of a bedspace setup. Would appreciate any insights. Thank you!


r/ITdept • • 5d ago

Feedback wanted: ServiceNow Email Troubleshooting Helper

0 Upvotes

Hi everyone! I’m building a small utility for admins troubleshooting emails that don’t create records, replies that update unexpected records, or notifications with an unclear source.

You paste email headers and get suggested next checks. Analysis runs locally in your browser - no instance connection needed.

Would anyone be willing to try the synthetic examples and share feedback? Mainly: is the guidance accurate, would it be useful, and what’s missing?

[Prototype link]

Honest criticism welcome. Thanks!

PS. You'll need to login into ChatGPT to access the web tool.


r/ITdept • • 5d ago

sharepoint asset tracking and budgeting

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1 Upvotes

r/ITdept • • 6d ago

email signatures are weirdly hard to keep consistent

4 Upvotes

we are about 300 employees and our email signatures were a mess different fonts, old logos, three phone number formats, and a disclaimer from two rebrands ago. Asking everyone to update theirs only worked on about half the company.
we switched to wisestamp to fix it. It is fine so far, but it is been a few weeks.
For anyone at a similar size:

  • Did a central tool actually fix it, or just create a different mess?
  • How do you handle people who insist on customizing their own?
  • Anything you wish you’d known before picking a tool?

r/ITdept • • 6d ago

Help with Deleted stuff on MACOS

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0 Upvotes

I need urgent help and reassurance form IT experts. Long story short the school has taken my laptop for an audit for fuck knows why, suspicious acitivity. I HAD a lot of fake id templates stored in a folder along with customers made ones and ofcourse before giving I WIPED out everything. It’s a MACBOOK M2 2022 running macOS ahora 26.5.2.

When I say everything I mean everything. I went to recent cmd+a delete and basically did that for every folder, documents, desktop and etc. nothing was backed on one drive or iCloud only a USB stick which was at home. I also made sure to wipe out my chrome search history fully ALL TIME and everything cookies, cache and all before signing out of that Google account leaving only my school use one with YouTube and all that stuff.

I am very worried as they had it for 3 hours(they said they’d give it back end of day) but kept it for the whole day today and probably get it tmr, saying it’s taking longer than expected.

There are obviously device management stuff on it which I attached images of. Yes making them on a controlled skl laptop was dumb but also very convient LOL.

I don’t know much about IT, from research I’ve done I should be alright I think, they can view deleted file names but obviously it doesn’t matter what something is named I can name it “gay porn” and my friend that does IT in Uni said I should be alright.

Just looking on some fredbakc and reassurance if possible and HONEST answers so I can get it somewhat of my head. Previously I had also tried bypassing and downloading Linux which did alert and say “administrator will be notified”


r/ITdept • • 6d ago

When Management Thinks One Person Can Do It All 😇

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2 Upvotes

r/ITdept • • 7d ago

We analyzed 3,518 job postings. The skills employers mention most aren't always the tools you'd expect.

0 Upvotes

We looked at 3,518 open job postings across 81 companies' public Greenhouse boards, covering seven job categories. The goal was simple: find out which keywords employers actually use.

A few findings stood out.

  • Software engineering: Mentoring appeared in nearly half of the postings, more often than Kubernetes or React. Python was the most frequently mentioned programming language.
  • Product management: More than 85% mentioned roadmaps. Jira appeared in just 7 of 421 postings.
  • Marketing: Google Ads showed up in only 6 of 347 postings, while pipeline appeared in more than half.

We also noticed a pattern across roles: employers often described the practice rather than naming a specific tool. Observability came up where you might expect Grafana, and SIEM where you might expect Splunk.

What does this mean for your resume?

If you're listing tools but leaving out the responsibilities, practices, and skills explicitly mentioned in the job description, you could be missing relevant keywords.

That doesn't mean stuffing your resume with buzzwords. It means describing your actual experience using language that matches the role you're applying for.

One important caveat: the sample leans heavily toward tech companies and uses a single ATS platform, so these results aren't representative of every employer.

The full study, including findings for sales, cybersecurity, DevOps, and accounting, is here:

https://www.zoevera.com/resume/ats-resume-keyword-study


r/ITdept • • 7d ago

Our NGO’s budget got severely cut and we need to save on software

4 Upvotes

I have about 8-9 weeks to trim 30% off our SaaS budget before the new fiscal cycle starts (January). A primary institutional donor to our NGO pulled out last month, taking roughly 1/4 of our annual funding with them (still mourning it). We have around 110 people spread across 4 regional offices, and leadership handed me the spreadsheet to fix.

I already did the easy cuts, after Microsoft ended the free Business Premium licences our renewal finally lapsed in March. I downgraded the org to free Business Basic tiers and pushed the staff onto web apps, which cost us Intune and Defender (not ideal but workable). We also migrated our password management from Bitwarden Enterprise over to Passwork, their nonprofit pricing freed up north of $400 a month.

(For context: we do environmental mapping and cleanups, from forests to beaches, we also collect the trash and turn it into data to understand which products keep showing up and which sites keep refilling after we clear them. That data is also what proves the work to the government, it gets attached to every report we file and our main government grant depends on it.)
Now I am stuck on the remaining which is NOT little (we’re already on every nonprofit programme I could find):

  • ArcGIS: 4 years of survey data and every report we’ve published sit inside it, and the Esri nonprofit programme we’re already on comes with a fixed named-user count, no price I can argue down whatsoever.
  • Planet: their imagery used to reach us free through the NICFI programme on Global Forest Watch, and that access got pulled on 1 April 2025. The limited version that came back in May 2026 only covers the Amazon basin, which includes none of our sites. So it’s either commercial rates or dropping to Sentinel and losing the resolution, which also breaks comparability with everything we’ve already filed.
  • Starlink Business: field sites have no other connectivity. I can’t find a nonprofit rate anywhere and there’s no cheaper satellite option I’d trust for a 2-week deployment.
  • Deel: payroll and contracts for staff in the 2 countries where we have no legal entity. Remote dot com runs a nonprofit programme, bbut moving means re-papering those contracts.

When I price out alternatives, it rarely mathematically works. A cheaper tool usually means self-hosting, which trades licence fees for infrastructure costs and my own sanity. When I factor in migration hours, the switch seems to cost more in labour than the subscription costs in dollars.

Which of these aforementioned tools makes the most sense to rip out/switch from, and which ones should I fight to keep? I am overwhelmed to the brim by the deadline so excuse me if the post is a bit all over the place please, thanks.


r/ITdept • • 8d ago

Ai Phone System

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1 Upvotes

r/ITdept • • 8d ago

so anyone using an AI technician for tier 1 yet?

0 Upvotes

wel our helpdesk lead at a 300 person company, 4 of us on the desk. password resets, lockouts and outlook issues are like half our queue and we're always behind. trying to figure out if any of these AI options are worth it or if its all hype

we're on freshservice for ticketing and been happy with it overall. they have their freddy AI stuff and our account rep has been pushing us to try more of it, so thats one option. we're also looking at atera's robin since it fixes stuff on the device and closes the ticket, and apparently it works with freshservice so we wouldnt have to switch our ticketing

mostly want to hear from people actually running one of these, setup time, what you let it handle at first, all that. demos all look amazing so not much help there lol


r/ITdept • • 8d ago

A contractor laptop we dont own got ransomware. We have about 90 of those

1 Upvotes

Agency contractor working for marketing. We gave her a vpn login and an okta account like we do for all of them. No EDR, because its not our device, and no intune, same reason.

She got hit at home, connected to the vpn to start her day, and that was our monday. Contained fine, nothing spread. Then the IT director asked how many devices like that we have, and i watched four people look at each other.

HR has contractors as "external" with no asset against them. Okta has 140 accounts in the contractors group. The vpn concentrator logs show devices by hostname, which are things like DESKTOP-7FJ2K1. Intune has 31 who enrolled voluntarily because they wanted the wifi. Thats it, thats the inventory.

We have axonius reading okta, intune and the EDR, and it had the same blind spot, because the vpn logs were never one of its sources.

After two days of matching hostnames to okta sessions we got to roughly 90 laptops we dont own with access to the network, 12 of which had never appeared anywhere except the vpn.

Policy change is coming, either we issue a laptop or they get a virtual desktop. Getting the list before the policy was the bit nobody had budgeted for.


r/ITdept • • 8d ago

SOC 2 auditor asked for our laptop count. We had three different ones

5 Upvotes

Type II, second year. The auditor wants the full list of laptops so he can pick 25 and check encryption, EDR and patching on each. Simple ask.

I sent him three exports because i did not know which one to send. He sent back one line asking which was the population.

Three days in excel after that. AD has computer objects for people who left in 2023 and for VMs that were never laptops. Intune has 60 loaners that got autopilot registered and never handed out. The EDR only knows what the sensor reached. Host names don't match between any two of them because half the fleet got renamed during the domain migration, all three already feed axonius on the security side, which i only found out on day three. it would have given me the overlap, not the rule for what counts as a laptop.

I ended up handing over a list of 1,912 with a page explaining how i got there, and he was fine with it. Auditors are fine with mess as long as you can explain it.

I am not fine with it. Nobody owns the question "what counts as a laptop" and every tool answers it differently. Next year its the same three exports and the same three days unless somebody writes that rule down.

So that is what i am doing this week, writing the rule down, before anyone asks me for the number again.


r/ITdept • • 8d ago

Cutting Adobe costs: how do you decide who actually needs a paid PDF license?

4 Upvotes

When there’s pressure to reduce Adobe spending, how do you decide which licenses to keep without turning the review into an argument with every department?

IT can check assignments and whatever usage data is available. But that doesn’t necessarily explain why someone needs Acrobat. A person using it twice a month could depend on a specific feature; someone opening PDFs every day might only need a reader.

I’d want department managers to confirm the tasks their teams need, with IT checking which plans or tools can support them. The options could include reclaiming unused seats, changing plans or testing another PDF editor with a small group.

The part I’d be cautious about is counting the license savings before understanding the support work. Deployment, document compatibility, signatures and retraining could all affect whether a switch is worthwhile.

There’s also the ownership question. Procurement handles the renewal, IT manages access, and departments request the software. Who has the final say when a manager wants to retain every license but IT is expected to reduce the budget?

How have you handled that review, and which changes actually reduced costs without creating more work for your team?