r/Devvit • u/sh0ch App Developer • 3d ago

Help How to get devvit support?

An app I created for use in r/AskMechanics is down. My sub and many other subs depend on this app and it is currently down due to an issue with the app user.

Is there any way to get in touch with support other than through messaging the moderators here? I've never once received a reply for help.

7 Upvotes

100% Upvoted

13 comments sorted by

3

u/Beach-Brews 3d ago

What is the issue? Any specific errors?

2

u/sh0ch 3d ago

More details in my other post https://www.reddit.com/r/Devvit/s/TCwzDxDVT5

2

u/Beach-Brews 3d ago

Commented over there

1

u/sh0ch 3d ago

Thank you!

2

u/reseph 3d ago

Try the official Discord.

1

u/sh0ch 3d ago

Thank you. I'll join and give it a try. Much appreciated.

3

u/DangKilla 3d ago

You're not paying for support. I doubt there's an SLA. I would alert your community and wait for them to come back in the office Monday. Mod Week is currently underway.

2

u/sh0ch 3d ago

I know I'm not paying for any support, but I created an app for their website for their users to use. I also moderate an entire subreddit for free. I'm not making any money from me doing any of this, but Reddit sure is. It's not like replying would be doing me a huge favor.

It's just the last time I messaged the mods here in like April and May I got no reply.

1

u/DangKilla 3d ago

I've worked on this website for a decade for free, maybe 15 years+ (I deleted a previous account due to the CEO). They don't answer any of my questions, either. Give it until Monday. Maybe someday they will improve. But they have no obligation to. They worked the weekend for Mod World.

1

u/grantdb 2d ago

You created? If that's the case check the logs with "npx devvit logs <subreddit>" Good luck!

1

u/sh0ch 2d ago

Ty! I did. Unfortunately the logs are useless for this specific error. Just "something went wrong"

1

u/grantdb 2d ago

Did you update the devvit version and dependencies before this error? Because if you update devvit and rebuild the app it could be approved by Reddit even if it's not working. Looks like you have someone helping you so good luck!

1

u/Rare-Might-503 2d ago

You can try contacting them on Discord, but they usually don't reply on weekends, so you might have to wait until Monday.