Hi,
My wife passed away in November, after she'd been diagnosed with terminal cancer. She'd recently returned to work after our 6 year old started in school.
She had income protection and death cover through AustralianSuper super. However I've been notified the insurance won't pay her death cover.
Obviously it won't bring my wife back and I would sacrifice anything for that.
But I was going to use the money as start up for my son to use to buy a house when he's older and hopefully to help cover some costs that have racked up.
A grief support charity recommended a legal firm, but they just ignored. Asked cancer Council and they said they couldn't help or recommend anyone. I dont get any replies from any lawyers ive tried to contact.
If you've ever been in this situation of losing a partner, people always say "anything I can do to help, let me know" but when the push comes to shove, you just don't get any help.
I submitted a letter to appeal made with AI but they countered. I've made a further appeal letter but feel this is my last chance.
I just dont know what to do, as if this doesn't get any traction then I'll feel completely rejected. But ive reached out so much for help and not received anything back.
What would you do? Just press send and hope for the best?
I posted a similar thing a few months ago, again didnt get much further.
****update 1: Reason for rejection:
Symptoms prior to cover and not being in active employment when cover started.
My arguments are:
She wasnt diagnosed till after the cover started, oncologist report states a reasonable person or doctor wouldn't have known she had cancer as she had flu symptoms.
She was employed when cover started but had time off between her rostered shifts, as she worked a casual contract. Insurance are saying she wasnt working employer confirms this in their documentation. Su001 separation certificate also confirms this.
Thanks