For me hell yes it is

I have bought numerous signed albums from multiple artists directly from their websites and everything has gone by flawless as I received every single one. The company for Alicia Keys merchandise emailed to let me know that I did not qualify for a signed album, and that I purchased an unsigned one. Even though I have the literal proof it says signed. Sucks that her company is trying to gaslight everyone, if I was notified that it was a lottery beforehand, that it was first come first served, or if I had to be in the first 500 purchases, I would completely understand but unfortunately, it was advertised as "purchase a signed album." Just a little bummed at the false advertisement and the unnecessary gaslighting lol.