May outage ba talaga? May ticket na ako pero pag finafollow up ko hindi ako maka lagpas sa bot since active pa yung ticket. 1 week ng ganito ang sinasabi lang maintenance sa lugar pero sa lugar namin kami lang wala. Mismong katabing bahay namin meron.

Hello so lilipat ako ng unit from 3rd floor to 5th floor. Paano mag process ng relocation same building parin naman. Salamat sa sasagot.

Ano ba talaga issue?

Since Friday 23 Oct 2026, evening pa around 10:30 pm kami nawalan ng internet. Yung kapitbahay namin meron namang internet? Kahapon nagkaroon 26 Oct 2026 for quite sometime pero na disconnect rin.

Useless Kaka follow-up because bot rin naman kausap.

So, what's the real issue here? Why it's taking too long? Ang gastos sa for the kids assignments and my masters.

Update:

28 oct 2026

12:44 am

Intermittent connection. Always kept disconnecting.

10:37 am

No internet connection

Pang r/ChikaplPh Nakwento lang. There is this building in 88 panay avenue quezon city that houses the hub for the south triangle qc area. The thing is, there is a certain group of businessmen homeowners who wants to takeover the building admin and tried to find ways to destroy the admin para yun nga, solo nila kita. So what they did is somehow got to tell city hall na fire hazard daw ang converge hub in that building so no choice kundi ipasara ang hub kahit d naman fire hazard. So there. Kwento lang.

Is it just me who has been getting these lag spikes? Ever since last night pa up to now as of 4:04PM, mahina parin yung connection with lag.

Hello! Due date day po namin today 27th of the month, if hindi po ba siya nabayaran before 12 midnight mag didisconnect yung WiFi?

Hi everyone,

We recently agreed to upgrade our Converge subscription to the Super FiberX Ultra 2599 (up to 1 Gbps) after our very old modem started having issues and eventually showed a red LOS.

On October 13, a Converge crew visited our house and replaced our old router/modem. They charged us:

• ₱2,500 for a WiFi 6 Pro router
• ₱390 for an APC cable

Total: ₱2,890

The thing that bothered me was that no official receipt was issued for either charge.

About a week later, we received another call from Converge asking if someone would be available at home because they needed to replace our router. I was confused because the router had already been replaced the week before. I informed the caller about the previous replacement, and that was the end of the conversation.

After doing some research, I found posts and comments suggesting that customers upgrading to higher-tier plans may be eligible for a free modem/router replacement, especially when the existing equipment is old or incompatible with the upgraded service. I've also seen mentions that some FiberX Ultra plans include additional freebies or devices.

Now I'm wondering:

• Was I actually supposed to pay ₱2,500 for the WiFi 6 Pro router?
• Is it standard for technicians to charge ₱390 for an APC cable during a router replacement or plan upgrade?
• Should there have been an official receipt or service acknowledgment for these charges?
• Why would Converge call again to schedule another router replacement if ours had supposedly already been replaced?
• Has anyone else upgrading to FiberX Ultra 2599 experienced something similar?

I'm not trying to accuse anyone of anything, but the lack of documentation and the follow-up call from Converge are making me question whether the charges were legitimate or properly processed.

Has anyone gone through the same situation? Any advice on what I should ask Converge support when I contact them?

Sana nman maaksyunan na nung october 7 pa wala pero nung october 8 ko na report kasi sa messenger d ngrereply ung sa click to call lang dun nakagawa ng ticket. Ang pingtataka ko lang bakit ng closed ng ticket na walang abiso man lang sa customer na ok na po ba ung internet nyo? my updated nman kayong email address and contact number ng customer.

Ticket # 14493738 ---- ticket closed pero d pa din bumalik ung internet

Ticket # 14609978

Hello, tanong ko lang kung may internet ba kayo sa converge niyo sa mandaluyong area rin? Kahapon pa wala kaming wifi at hanggang ngayon wala pa rin.

Anyone from zamboanga city? Outage check lang this morning around 10am

Is this even fair? Kahit sa normal days never umabot ng 50mbps? Im new to this, can someone tell me anong dapat na mbps? Kasi ang binabayaran ko is 300+ mbps. Ano kaya pwedeng resolution sa ganito?

HI, anyone else experiencing slow internet tonight 10262026 starting around 9:20 to 930pm until now? ping is about 700ms , download speed 1mbps up/down as well.

Hi converge peeps, So we've been a converge subscriber for like 6-7 years? (since 2019) and ever since we have the original provided router and lately the wifi access(both 2.4 and 5g) will disappear for 1-2mins...Is it possible to request a replacement? Any fees?

First time namin mag converge ito yung cinall ko for support gumana naman, Prob ko gmail lang. Binigay ko 13 num ng acc namin. Bigla bigla mawawalan kami wifi for 5 seconds lang tas babalik so ma ddrop call. Tamad yarn? Naka 3x na tawag lahat na drop haha

Sa Manila kasi ako nagwork before (2024) and nagpakabit ako ng Converge 1,250 plan. Bumalik ako sa Bulacan since dito na yung bago kong work. Parang 9 months ko lang nagamit yung nasa Manila, paano ko kaya ma-retrieve yung account ko? Plan ko na kasi magpakabit under my name padin sana. Yung sa asawa ko ginagamit naman dun sa bahay nila dati. Salamat po

This is so damn frustrating. Nag babayad ng maayos tapos hindi magawang ayusin yang connection or kung ano man cause ng issue kung bakit laging nawawalan ng wifi.

Such a waste of money. Ang bilis mag putol ng wifi pag di nakabayad on time pero kapag about connection issue wala kayong magawa.

Nagpalit na kami ng modem and all. Tapos wala pa ring wifi? Wala pang matinong ginagawa yang mga agent sa customer support niyo. Puro kayo na process na pero hanggang ngayon walang action. Sasabihin pa na escalate na. Really?? Bakit until now hindi ayos yung problema sa wifi niyo?

Stop wasting people’s money. If hindi niyo kaya mag provide ng maayos na wifi or ayusin yung cause ng problema, mag sara nalang kayo lol

no wifi since Friday evening? I called support and they said there might be an area outage, then I wasn't connected to an agent, but some of our neighbors have it

edit: oct 26 evening wala pa rin, nireport ko na kanina sa NTC and they responded this afternoon sana magawa na

Edit: 3:37AM, Oct. 25, 2026: All good na yung connection.

Edit: 3:27AM, Oct. 25, 2026; Pawala-wala yung connection.

Edit: 3:22AM, Oct. 25, 2026; Bumalik na internet sa area namin at the same speed.

Pinutol na naman ba sea cables? Last time na may pintuol na sea cables, ganito rin yung heat map sa Luzon.

Dati rati pag may sira next day nandyan na sila para ayusin.

Ngayon 5 days na hindi pa rin ayos.

Hi. It's been 5-6 days since Converge has kept me waiting for the red LOS to be fixed. Not everyone in the neighborhood is experiencing this. Also they keep on stating that there's outage for the past days but the connection never got fixed. Area is near Lagro, QC. Is anyone experiencing the same? It's been stressing me out as I wfh and I am not in the midst of thinking whether I get my wi-fi cut and move to a different one now or just wait.

Sobrang lala na ng outages dito sa location namin. Napa isip na ako mag palit na ng provider pagkatapos ng contract. Wala man lang abiso kung kailan babalik ang connection. Ang hindi ko lubos maisip eh kung bakit madalas sa location namin ang outage.

Our internet in Quezon City at Phil Am is down since last night. Anyone know if Converge is down at QC?

Until now ba may outage pa rin dito? Nagsstay ako sa cousin ko tapos lagpas 2 days na kaming walang internet.